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North Burnaby Pet Hospital

  1. Burnaby
  2. Burnaby Veterinary Care

Reviews, get directions and information for North Burnaby Pet Hospital

North Burnaby Pet Hospital

About

Pet Hospital Located in North Burnaby

Address: 4431 Hastings St, Burnaby, BC V5C 2K1, Canada
Phone: (604) 298-9941
moc.latipsohtepybanrubhtron@ofni
State: British Columbia
County: Greater Vancouver
City: Burnaby
Zip Code: V5C 2K1


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
While Dr Collett is the best one there, their receptionist service is shockingly rude. Would suggest you look for another vet if you want to avoid the aggravation of the receptionist (one in particular who has been around for years) who has a habit of lecturing and reprimanding patients. Our pet has been sick and we've paid thousands in bills, only to get shoddy service. Being treated with respect as a customer is important, no matter what position you work in. It all adds up to an impression, which sadly this business does not understand. They just reduced their hours so they are not open Mondays, which should speak for itself to how people are choosing to get vet services elsewhere.
8 years ago (02-12-2017)
Our furry child was quite happy to see Dr. Collet for a couple of years but due to her absence (which sounds like it will be a while) this clinic is going downhill FAST! The ever changing locums and receptionists since Dr. Collet's absence don't seem to be very knowledgeable or cooperative. Last straw was the clinic was closed on one day without a courtesy message on the voicemail. If you love your furry child as much as we do make sure you find another vet.
8 years ago (22-11-2017)
I hope the staff here treat the animals with more compassion then they treat the public! I got caught in the rain with my 2 toddlers and my 7 yr old. We were waiting for the bus using the shelter of the animal hospital. We had been there for 5 minutes and were asked to leave. There had not been a single client of theres coming in or out. I am sure we weren't driving business away and yet we were force to wait in the rain.
8 years ago (19-10-2017)
I have been taking my dog Finnegan to North Burnaby Vet Hospital for 10 years - since he was a puppy. Dr Collette is a great vet. She clearly loves and cares for the welfare of animals. She is thorough, kind and has a great sense of humour. The staff are knowledgable and friendly. And the best part Finnegan thinks are the treats at the counter. Great Vet! Trust Dr Collette with my dog's health and welfare!
8 years ago (27-06-2017)
If I could only give "zero" stars!" On June 17th, 2017 I have unfortunately dealt with the absolutely unprofessional, rude and completely unacknowledged receptionist ever in my life. Yes it was at at North Burnaby Pet Hospital if any doubts. My dog had an appointment for nail cutting. In a very rude way she would not allow me to go in with my dog even though I did it last time when we came. I have shared our previous experience with bloody nails, but she could not care less. In a meantime I wanted to by some food for my dog. She asked me to spell "Satiety" for her, and still could not figure out the name of the food nor find it online. Absolutely no knowledge of the products they sell! Then I heard my dog cried several times, and after she came out of the fenced area, right away she run toward the exit door leaving a bloody trail behind her. On my huge surprise receptionist approached the next customer without finishing assisting me. She made me wait even though I asked her to look at the bloody floor. Zero compassion! I stopped the doctor who worked on my dog out in a first place, and she took her in again. Not a single sorry or else ... This time my dog DID NOT want to go in since she was terrified! After some time the nurse came out with my dog. She was nicer and more polite then others. At least she has acknowledge me and smiled. Both myself and my beautiful dog were visibly shaken, just wanting to exit the unpleasant place! The receptionist finally asked me again about the food (the doctor pointed out to the correct name). Being so upset at the whole ordeal I told her to forget about the food. She still had time to redeem her unprofessional behavior, and at least say a single apology. Of course she was only interested about the payment for the service. Honestly I regret now that I paid even a dime from $30.13. The first time, years ago, when they cut my dog's nails a bit more, at least they were very apologetic and sincere, and let my husband and I stay together with our dog the whole time. Things happen in life ... That is the reason I decided to give them another chance. Not any more for sure! By the way Dogtopia charges only $11 for the same service, but with utmost professionalism and care !! Most definitely North Burnaby Pet Hospital will not see none of us EVER! Thanks to the "lovely" lady at the reception.
8 years ago (30-06-2017)
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