New York Eye Institute

This place is terrible on many levels. I have been here about 4 times. Each time I try to make an appointment, they somehow can't find a record of me being a patient and I usually have to end up giving them my information all over again. The wait time to get an appointment is often weeks if not months in advance, maybe this is common but still a bit annoying. Once you actually get an appointment, the wait times in office are rediculous as well, I would say the average wait is 30 minutes, and I've waited up to an hour for my appointment after arriving early/on time. The equipment is visibly quite old looking, this was confirmed with me when one of the technicians who does some of the preliminary tests on you joked (although was serious) that the equipment is from the 80's or 90's. Many of the receptionists are terrible, I have been put on hold a handful of times trying to make an appointment and waited 10 minutes or more never to get answered back by the receptionist. Trying to order contacts from them was a complete nightmare as you had to get your call transferred from the receptionist over to the other girl who deals with ordering the contacts. Out of the maybe 8 times I attempted to order contacts, I was successful only two times and eventually started to just order from 1800 contacts which was a million times easier. I could go on and on but I would avoid going to this place at all costs. I kept going simply because it was less then 10 minutes from where I lived and I usually only had to bother with them twice a year but I have finally had enough and am going to take my business elsewhere. The one good thing I can say is that the actual eye care staff, technicians and optometrists, were actually quite good, although I don't think I ever saw the same optometrist twice. It is the customer service and management that makes this place unbearable to deal with.
8 years ago (21-08-2017)

The receptionist was so rude and obnoxious. I brought my daughter there for an eye exam for the first time, and last. While I filled out paperwork, I sat there observing the front desk employees, the one girl was loudly trashing another employee to a couple of employees. Then an older patient was getting out of an exam room, and needed an appointment and directions on how to use drops, this obnoxious receptionist treated that poor lady so rudely! Then to make things worse, she told me that my insurence didn't cover a refraction fee of $45, and told me I had to pay out of pocket. I called my insurance and they told me that isn't true. So when I went back to tell this rude receptionist that my insurance was on the phone and that I shouldn't pay any fees, she tried to yell at me for being on the phone with my insurance. So I told her to keep her tone down because I wouldn't allow her to fool me nor to be rude to me. The dr who saw my daughter was very sarcastic and condescending, didn't spend 5 minutes with her and just wrote a glasses Rx. Stay away from that place, they're a business more than they are caring medical professionals.
8 years ago (29-09-2017)