Planned Parenthood - Spring Valley Health Center

The receptionist was very sweet and felt bad about turning people away. I believe she wasn't aware of what was going on behind the scenes as far as why the nurses were so busy and why they couldn't take walk ins. She was incredibly sincere when expressing how she felt bad for being turning people away. This location and whoever is in charge of over the phone customer service need to play catch up. The phone customer service line told I and another couple, that this location was taking walk ins. We both spoke to multiple people (I personally spoke to 3) and was told I could walk in as this was the only location taking walk ins today. When I arrived I was turned away after a 40 minute drive and offered no recommendations to another OBGYN close by that could take me in today. I called the Planned Parenthood line for the area and was told the Springvalley location shouldn't have turned me away and made me an appointment right then and there. I walked back into the planned parenthood and they turned a couple away trying to receive a pregnancy test. At this point it was a nurse turning people away not the receptionist. The nurse was upset I had been able to make an appointment for this location and said I was "cutting into other people's time". She was incredibly rude and not a good first impression nor the type of attitude anybody working with patients should have. I hope they see this review and take a better look at their staffing and communication amongst branches. I'm sure this was inconvenient for many people, I was just lucky to be able to get an appointment the second I called. I'll be making an edit to include the nurses name so she can take a look at her attitude when interacting with people. When I walked to the waiting room at this location, there were only two people waiting. For a branch turning away patients and saying they are over booked this is hard to believe. I honestly think the nursing staff here just didn't want to deal with anybody but I could be wrong and this could just be an assumption made off the interaction I had with said nursing staff.
8 years ago (21-10-2017)

I took a local "THOT" here. They turned me down cause she was 12 and unconscience.
8 years ago (26-10-2017)

Wonderfully helpful and kind!
9 years ago (23-11-2016)

Wait was a bit long but otherwise it was a good experience
9 years ago (25-04-2016)