Nelson Brothers Plumbing & Sewer Inc

I highly recommend this company and Nick was great! We had some issues over the weekend and needed them resolved asap- well Monday mornings are the worst for these businesses for this reason. The customer service/call center is friendly and managed to squeeze us in late afternoon. Nick showed up after 5pm and was friendly, knowledgeable and efficient. He treated me like family and repaired everything quickly, and in the most logical economically fair way.
7 years ago (01-07-2017)

Outstanding! Mark was friendly, helpful, competent and clean. Our job took an hour and we are very satisfied. A friend recommended Nelson Brothers and we have used them for everything with one exception - and that exception brought us right back to Nelson. Thanks for being reliable!
7 years ago (02-08-2017)

I woke up at 5:30AM to find water in my basement. I called the emergency hotline and was willing to pay the emergency fee. When I spoke to the plumber he told me to call back at 8 AM at the regular business hours. I called the dispatcher back again and explained the situation to him. Bottom line....Nelson Brothers does not have emergency hours. I recommend finding another company when you have an emergency. I called Edwards plumbing and they were out within the hour.
7 years ago (12-07-2017)

The Nelson Brothers Plumbers were great. We had a backed up drain in basement and emergently needed it snaked. They came out within four hours, and both Eric and Rob were professional, knowledgeable, courteous, and fixed the blockage in our drain. I would highly recommend using this plumbing service - especially the emergency after hours service, as their communication was excellent in keeping us informed when the crew would arrive.
8 years ago (24-05-2017)

I had Nelson Brothers come out and perform work earlier this year and on the phone they were clear that in order to send a Technician it was $100 (which includes 30 mins of work) totally fair. I called again recently for a quick repair and on the phone the gentleman did not say that there was different cost structure for different calls. I was calling to have them swap a cartridge on a shower valve - figured it would take less than 30 mins so I'd be charged the $100 + parts. Their Tech was in my house for 10 mins and says "i'll have to order the cartridge" and says I owe $244 + $100 when he comes back. Stupidly, I gave him my credit card and thought - its not this guys fault I'll call and talk with a Manager to clear up any confusion. Upon calling Nelson Brothers, I was told they'd discuss and get back with me. A week later - no return call. So I called back and they tell me they reviewed it and the price is what it is. $344 to swap out a shower valve cartridge. So at this point I've paid $244 for them to order me a $20 cartridge I could have ordered myself online. Needless to say anyone who calls needs to ask on the phone what they will be charged for their expected service. Since I had worked with them previously, I thought if the pricing was different to come out for a simple plumbing fix they'd tell me when I was on the phone. I thought once I talked to them we could clear up the confusion (as it likely was that their person scheduling the appointment just forgot to tell me) or come to some sort of compromise. I figured, they'd value someone who was already a repeat customer who likely would be a long-term customer. Nope - they'd rather create an upset customer than to even bother to call me back. Sad.
7 years ago (12-07-2017)