National Storage Centers - Ann Arbor on Plymouth Road

Caitlin and Megan (hope I spell right) are both very easy to work with. My U-Haul truck wasn't available until 11pm so they kindly gave me a 24-hr access to the facility. The storage units are clean, there are elevators for moving goods so a second floor unit is as convenient as a drive-up!
8 years ago (01-08-2017)

The 2 office staff here are very helpful. I rented a medium-sized 10'x10' unit. The location on Plymouth is super convenient for students (or anyone) on North Campus. I do wish there was more effort to keep spiders and bugs out of the facility, and worry a little about whether mold might set in. Otherwise, great experience!
8 years ago (02-08-2017)

We were first time renters and Caitlin and Megan made it very easy. They showed us multiple units and helped us decide what size was correct based on what we fit into the back of our van and told them how many trips we thought we'd have to make. They estimated correctly! Everything fit and we are happy to do business with them. Very convenient to North and Central campus.
8 years ago (13-05-2017)

I believe Megan was one of the names of the workers there in the office, and she was quite rude, condescending and belligerent in the way she conducted her interactions with customers. She clearly does not know the basics of customer service interactions and clearly hasn't been trained well enough to know how to interact with a human being socially and properly. Poor customer service overall.
8 years ago (11-09-2017)

The staff at National (Caitlin and Megan) has been absolutely amazing. Caitlin has gone out of her way on more than one occasion to make a horribly stressful situation as pain free as possible. I have dealt with several other Self Storage in the area over the last few decade-and by FAR, this has been the best experience I have had in this situation. The prices are good, but Customer Service is the most important to me-I have even had to receive assistance after hours and Caitlin was there for us in an instant. THANK YOU, National staff, sincerely, thank you :-) you have no idea how much you help has meant to me!
8 years ago (02-06-2017)