U-Haul Moving & Storage of Ann Arbor

The customer service here was impeccable! Mandie and Veronica stayed late for me so that I was able to pick up a tow-dolly for my big move. These ladies were fabulous, they went above and beyond to make my rental more convenient. Absolutely outstanding employees!
8 years ago (16-10-2017)

Sam and Milton were super helpful with our reservation, pricing and information. Haven’t done our move yet so will update once we pick up the truck, but these guys seem way more organized and helpful than your average Uhaul location.
8 years ago (21-11-2017)

DO NOT have a hitch or brake controller installed here. The tech left wires hanging under my vehicle, one broke off before I got home and was hanging. I also had a trans oil cooler installed so I checked the hose routing and found out that it was never connected, the hoses were tucked away by the radiator out of sight. I took the vehicle to Hitch House to have the work checked and they had to rewire the entire vehicle. They also found that he left out the hitch mounting blocks that prevent the hitch from pulling through the body rails and falling off. They told me it was a lawsuit waiting to happen. They had repaired 11 vehicles this year already that U Haul had worked on.
8 years ago (27-10-2017)

Customer service does not exist at this location if you have a problem. The Manager's response to each question I asked her was "I don't know what to say". I mentioned to her that it was really frustrating as a customer with a problem for her to keep using that phrase. What would be more helpful would be that you will look into the problem and call me back. Just got a smerk with that comment, she did say she would call me back with the name of a person that they were dealing with within the company -- said she was not there and needed to get with the technician the next day. But she never called me back. DO NOT take a JEEP Liberty 2007 to them. This Jeep has specific wiring needs and they do not know how to do wiring on this vehicle. Cost me $200. to correct their mistake. If you can avoid this location -- you would be best to do so. They do not seem to have a (negative) star for indicating satisfaction.
8 years ago (18-08-2017)

Great staff and fast service-Ivan, who works out in the yard, has always been really helpful and efficient and is great at his job. This location has good availability for trailers, but trucks can be hard to find depending on the day/week. Call ahead or reserve online!
8 years ago (06-09-2017)