Music & Arts

WARNING! WARNING TO PARENTS!! DO NOT USE THIS SHOP FOR RENTALS! Should be ZERO stars. We rented from here for 5 years, the first 4 went off without a hitch. This year has been an absolute nightmare. We rented two instruments, same address, same name, same payment. ONE account had no issues, the other the local store put in the wrong address (where we have never lived). Over the last 4 months I have called their headquarters, left messages, emails, etc. trying to get a paper bill MAILED so that I could pay whatever was owed. They were incapable of sending this, and every time I called in could not even find the right account or would tell me everything was fine and they did not know why I was being contacted. When asked why they could not have looked at our other rental account for the correct information they were stunned into silence. Absolute incompetency from the sales staff all the way up to the billing department supervisor who assigned our missing "account" to a collections agency and then gave us the WRONG agency. Save yourself the trouble and stay far, far away from here.
8 years ago (12-07-2017)

I am not sure what went wrong with other people but I have had really great experiences. Chris is Professional, helpful and knowledgeable.
8 years ago (02-10-2017)

Terrible customer service! Staff is rude, unknowledgable and irresponsible. Chris the manager is careless, immature and does not own his mistakes. To be avoided!
8 years ago (18-09-2017)

Don't rent any instrument from this place. People are very rude. Calling customer service takes forever to get someone on the phone. Unfriendly customer service, supervisors don't want to talk to customers. Find another place to rent instruments for your children.
9 years ago (12-12-2016)