Moores Clothing for Men

If I could give 0 stars I would! Dealing with moores was an absolute nightmare! I made my wedding day challenging for myself as the colours I had were not easy. I was told before the pandemic that lavender haze was going to be coming to moores in the summer of 2020. I was finally told when I moved my wedding date to 2022 that they no longer have a contract with David’s bridal and haven’t in awhile. I had asked for thoughts and help on colours but we didn’t have anything set in concrete yet. I did go in to make my final decision on colours and when I went home I realized the bow tie I had picked colour wise was not what I expected! I went back in and we switched it up isn’t it their job to do that? I felt like nothing but a HUGE inconvenience and hated dealing with them closer to the wedding. I got married on September 17th and before the wedding I went in to confirm everything just to make sure we were all good. I totally understand mistakes happen but the younger gentleman I dealt with had the worst customer service ever. Going over everything the suspenders for the groomsmen were white and not black, I had asked him if we could change that before we continued. The facial expression on his face showed pure annoyance and was told “this will take 30 minutes have a good day”. To be dealing with the public you need to have some customer service skills and clearly this job wasn’t for him. I received a call two weeks before going over everything we corrected things. The first thing said was “the groom didn’t rent a tux”.. I think I just about lost my mind until she realized that was wrong really quick and fixed that. After that little mishap everything went great. I felt good about everything for ones. Now it’s time for the groomsmen to pick up their suites. From DAY ONE we have stated bow ties and as I confirmed two weeks before the wedding in the phone call. The groomsmen received ties!! I got a phone call from Moores and it was the same person I dealt with confirming everything. Trying to find a way to blame me for why it wasn’t bow ties and that I confirmed ties. Grooms only request was bow ties from the day we sat down and set this all up. As the suites were being picked up by everyone there was always something. Groom was one of the last ones to be called for the suite and had to even go in wedding morning to pick up pants and prayed they fit properly this time. I was at the point that I didn’t want to know anymore or hear the name of the store … The grooms bow tie and pocket square were not the right colour but I’m glad it blended in well anyways. As a bride and groom you are stressed enough with everything and when something like this can’t go right or seems like a disaster over and over again causes more stress. Customer service needs to step it up big time. It is not a welcoming store and you should NEVER feel like an inconvenience. I would avoid the headache and poor customer service and try somewhere else!

DO NOT rent from this company. Our wedding is in less than 48 hours, my fiancés and his groomsman’s just got theirs in yesterday. Both vests were too big, and the hem on my fiancés pants were messed up. Best mans suit came in today. He was drowning in his shirt and vest. I asked why things are not fitting and it’s because “they were fitted for the old style”. Couldn’t the measurements been have converted accordingly?? I was then told that they couldn’t get the best man’s corrected rental until 2 hours before the wedding ceremony starts. As we will be out of town, this was not acceptable. I understand things maybe not fitting, but when we first discussed renting, we were told they’d be in 2 WEEKS prior, not 2 days. Their policy from THEIR website says “At time of rental pick-up, please allow adequate time to review and try on your rental to ensure accuracy and fit.” How can we do that if you do not give us an adequate ready date?? The fact that my fiancé had leave work today because he was so frustrated and had to deal with this inconvenience, I would never recommend this service from Moore’s to anyone; unless they want to feel stressed up until their wedding day.

Absolutely ridiculous! Had gone here to have groomsmen sized for suits for a wedding. They had guaranteed the suits would be ready for the Wednesday before the wedding and assured us if there was a problem they could have it fixed with enough time. Suits were not ready for Wednesday and when they guys picked them up they were told if they don’t fit there was nothing they could do about it! So unprofessional! I would NEVER go there again!

The sales lady very helpful and accommodating in measuring me up and finding me a new suit for my mother in laws funeral. She made a difficult time for my wife and I easier with her friendly demeanor. Thank you!

Isabelle was so helpful with choosing pants/shirt for my husband. She was very friendly and knowledgable. The sizes and colors were spot on. We cant thank.you enough for your very professional customer service!

After quite a negative experience at another store, I reached out to the staff at Moore's- Brantford and was blown away by how kind and helpful they were! Hayleigh and Assistant Manager Kalia absolutely made my day and went out of their way to solve a huge headache for me with my bridal party bookings. I cannot thank them enough for their thoroughness and helpfulness! The experience was exceptional! :

I had incredible experience with Brianne at your store. She really helped me in picking out colours and suits that fit my body both stylishly and age appropriately. I never thought going in on a whim and a referral would have aided me in having the most special day of my life! This young woman both gave defined style options and support that i needed for my day. I am forever great full for her expertise and support. She’s amazing.

Thanks to Reed we got our young man outfitted and Isabelle the nice young lady hemmed him up for a big event tomorrow.

Alan went above and beyond. I’ve been having an issue with getting shirts for my groomsmen due to my local branch inputting the wrong code call it an honest mistake, their service more than makes up for it. I’ve had 3 groomsmen call me from different Moores locations across Ontario to let me know they're having an issue. It wasn’t until the third groomsman was helped by Alan at this location that anyone tried to rectify the problem. He explained the issue to me in detail over the phone, and assured me that he’d fix it in the system and contact my local branch to let them know. Excellent service, not just in his local branch but amongst Moores employees across the four locations we’ve dealt with so far.

Rented a suit from this location for a wedding I was attending on July 3rd. Family ended up getting Covid and unfortunately wasent able to attend the wedding. So I return the rental on the 4th and mention to the lady that the suit wasent even used as the family got sick. This Ladywish I got her name went above and beyond and returned a portion of the money I paid towards the rental without hassle. I appreciated it and will continue to shop at this location.