Midland Toyota

I have recently been to Midland Toyota several times over the past couple of weeks for service on all 3 of our vehicles (2 Toyota’s & 1 Honda) and we continue to get “exceptional” service. Mark Laroque (service manager) has always taken extra time to explain repairs and issues with all our vehicles and I find him very helpful and professional to deal with. I’ve purchased several vehicles from Midland Toyota over many years and have found that they are a great local dealership to deal with in both sales & service! Highly recommend! Gord Stewart Tiny, Ontario
7 years ago (17-01-2018)

Will be taking the extra time to drive to another Toyota for ALL future services. First experience- I was left waiting at the service desk for about half an hour for the service manager who knew I was coming to meet with him (as I had just called ahead of time). I was made to wait while listening to him screaming and swearing on the phone over multiple phone calls while he stared over at me knowing I was waiting for him to realize the customer is probably more important than his issues outside of work. Once he finally came to deal with my concerns, he was pissy from who he was dealing with on the phone and instead of helping me further he says “take it back to where you bought it and tell them they sold you a lemon” (place I bought it was an out of town Toyota- truck is brand new). So the issue was not dealt with. Second experience- called ahead to make an appointment while being rudely interrupted in the middle of my sentence by whomever was on the phone. Ended up booking in to bring the truck back (for the same issue as before that wasn’t dealt with or looked at- of course) and also asked if they could just take a look at everything else to see if it may be something other than what I was thinking. To which I was told no because the scheduled maintenance still wasn’t for a while.. so I guess not worth it to even take a look to put me at ease or do a better job helping customers. So I Get the call to pick the truck up and I’m told there’s nothing wrong again, and it’s most likely my fault for why there’s issues. I can say with utmost confidence that I will never be taking my truck back to midland Toyota, even though I live around the corner. Bought the truck in Collingwood and have never been treated better at a dealership before. Well worth the hour long drive to be treated with respect and to feel like my vehicle and myself are cared about. I have worked in a car dealership before and know and understand the customer service meant to be given to everyone equally, and this place is by far the worst. Being a business owner now myself, I will not hesitate to provide this kind of information to my clients and let them know (if they are looking to purchase a Toyota) to go elsewhere.
7 years ago (05-01-2018)

Bought a used Tacoma, had an issue with the Bluetooth hands-free microphone not working. The GM reached out to me and got me to bring my truck in. They had to order the part and I had to return to get it installed. Both times my truck was in there getting serviced I was provided with a car to use for the day. Once the new part was installed, my microphone worked and I love my truck!
7 years ago (07-12-2017)

HORRIBLE SERVICE - Take the extra half hour and go to Jacksons Toyota where their techs are knowledgeable and they treat you right! Brought my 2009 Toyota matrix into Midland Toyota for a service issue. It took them 4 + hours to diagnose an issue that should have taken an hour. If they had knowledgeable staff I would not have been charged to this extent. Now because I refused to pay that kind of money for diagnostics for their lack of knowledge they tell me they will never service my vehicle again. Take your car elsewhere people! Save yourself the hassle and money
7 years ago (13-12-2017)

Good service, very pushy on them being the best and no one else can compare..scares you away though..
7 years ago (06-01-2018)