Michael Hill

If you go to this location in the pen center mall you won’t be disappointed with the level of care and customer service keep in mind a lot of people will rate there bad services as opposed to good experiences.. I had such an amazing experience that I had to rate it Antoine and another manager who was a lady that worked there both were caring and understanding with my ring that I had previously had sized at another location and came back multiple times with problems after problem they immediately replaced my ring with a new one and did there best at getting us the ring we were happy with even offered to have my old ring made again because it was discontinued.. they literally did everything possible pulled some strings and made me super happy and hopeful again with Michael hill let’s just say I can trust them again because of this specific location .. unfortunately some other locations deal with different jewellers and good ones at that Antoine really felt my frustration because it was my wedding ring so yes I would definitely go back there again if I have any problems that location is the one I trust thanks to there team ❤️❤️❤️
7 years ago (11-05-2018)

Ordered and paid for my wedding band 4 months ago- Antoine the store manager did not follow up to explain the delay (I was told it would be 6-8 weeks) When I spoke with him after 10 weeks he said there was a delay, when I called him a week ago he acknowledged he lied to me and had forgotten about the order. He promised the ring would be arriving in 2 days and if not he would call. It’s been another week and now the store is not answering my phone calls and the 1-855 customer service line is not taking calls. Extremely unimpressed with this level of service.
7 years ago (20-04-2018)

For being the only customer in the store I felt like I was bothering her or she hated her job. Instead of helping me with my selection and style she kept bringing me back to the more expensive, get a better commission stuff, when I already told her my budget. It was like pulling teeth trying to get her to show me pieces. "No the one that looks like this, to the right of that one, up, right, no right of that one". Wouldn't she like the more expensive one Instead?
7 years ago (03-05-2018)

Extremely happy with the level of customer service i received today. I had picked up my necklace not even a week ago after having it fixed only to have it break again. I brought it back into to get it fixed once more. This time, i was given a new necklace with the concern that my original necklace may have become weak. This was above my expectation and really made my day!
7 years ago (10-07-2017)

My boyfriend and I were walking by and the store caught our eye so we thought we'd take a look since engagement is in our near future. It was a weekend shopping trip so we were dressed down in jeans, and unfortunately we look awfully young, especially me.. I could pass for 16. When we go into places, unless we're dressed up we get treated like teenagers who might cause trouble or steal in a store. We luckily got spotted by the Manager at Micheal Hill, oddly enough his name is Micheal lol. He was amazing to say the least. He went above and beyond for us like we had thousands of dollars to spend that day and he knew we were just looking. I am more then impressed with his customer service and all around personality. My boyfriend and I plan on getting not only my engagement ring at this specific Micheal Hills, but also his wedding ring and my wedding band, all because of Micheal from Micheal Hill. Thank you for giving us the time of day you would have given a couple twice our age.
8 years ago (09-05-2017)