Charm Diamond Centres

We bought our wedding bands here. We had a very pleasant time with the woman who worked there. Would come back again.
8 years ago (18-02-2018)

I recently purchased a watch for my husband and it occasionally wasn't telling the correct time so we brought it into the Pen Centre Charm where it was purchased accompanied with the receipt. We were greeted by a woman named Felicia who looked annoyed and inconvienced by our questions. She rudely told us there was nothing that could be done without the warranty. She was condescending and unpleasant. Thankfully another woman working overheard us and came over smiling with an alternative answer to sending back to the manufacturer. Hopefully Charm will now know they have such a rude representative and rectify the problem.
9 years ago (06-06-2017)