Michael Hill Burlington Mall

I must admit that the manager of this location was very warm and inviting and their products are amazing. Although I did find what I was looking for, my experience was not the most pleasant as the lady (sale staff) helping me was very pushy. I stated that I was pressed for time and wanted to see what was available because I intended to come back but she kept on getting more and more involved. As I was leaving the sale lady kept on pushing to leave a deposit for anything that I was interested in and mentioned that the prices could change since a new month is about to start. I had asked for the SKU of the item that I was interested in but at no point did she provide me that information. I don’t know if she was concerned that I would go and purchase this online or that I’d go to another sale person. In order for me to leave, I ended up getting pressured into leaving a deposit but as soon as I left I knew I was very dissatisfied with how things were handled. During my time I heard a lot of people coming and going that were very happy with their experience and I’m hoping that my next trip there will be much better as I’ll also be able to spend more time and not purchase an engagement ring within 15 minutes of getting there. I will certainly go back to Michael Hill but not to that location or that specific sale person. I'm plan to go back and get my deposit back and get the SKU for the item I wanted and heading to another location. A word to the curious; don’t get sucked into their “end of the month” sales pitches.
9 years ago (31-07-2017)

Amazing customer service. Brought in something to be repaired and they exceeded my expectations.
9 years ago (12-10-2017)

Mike Swinton at Burlington mall has done a fantastic job. I just purchased a set of earnings for my fiancé from him. His knowledge and service was great. There was no bs about it. I highly recommend going to visit him if you're in the market for a great experience with no pressure.
9 years ago (14-02-2017)

Nothing more annoying than something going on sale, you walk into the store to buy it, they don't have any (if they ever did) then some annoying person thinks they can do a jedi mind trick and talk you into buying something you didn't go in there to buy in the first place.
9 years ago (16-05-2017)

The manager of this location is just absolutely amazing!! He goes above and beyond to make sure everyone is happy and everything that leaves his store is perfect! I could write a 20 page essay on how amazing he is!!!!
10 years ago (05-03-2016)