Claire's

I was sorely disappointed in the service and behaviour of the Claire's staff at this location. I went in this previous Friday to get a second lobe piercing; the piercer named Brittany seemed great. She dotted, checked, and asked my about the placement. Since my original piercing had nothing in them the second hole placement seemed fine. She was quick and clean but that night I soon realized that the spacing was completely off. The left ear's piercing was sitting like a third hole placement and too far from my original hole, whereas the right side was the perfect space. I couldn't go in that weekend but called and spoke with my piercer who acted like she didn't remember be and proceeded to blame me for the mistake since I didn't "check properly". She told me her manager would be in on Monday and I could see her then regarding a refund. I went in today (Monday) and met the most awful human being, Mary. She didn't smile or welcome me. When I proceeded to tell her what happened she just gave my a blank stare and asked if I wanted a repiercing WITHOUT even looking at what had gone wrong. Thank god I did my research and knew a new hole would cause tearing. I proceeded to tell her this and she then said "so what? You want a refund now?" to which I said yes. She then told me to TAKE OUT THE PIERCINGS AND HAND THEM TO HER in the middle of the store!! I was shocked not only was that completely unsanitary/disgusting but extremely painful; what could she do with them anyway, she can't reuse them! When I asked if she would be needing anything else she also wanted that bottle of piercing cleaner which I had left at home in the garbage since it had leaked all it contents in my bag on Friday as Brittany didn't screw the cap on tightly. I told her the bottle all had nothing left and was sitting in a garbage but she still wanted me to go home and get it! Saying she can't do any refund unless she had it!! Offended and hurt I left the store pretending to go home to get the cleaner and instead got in contact with her area manager, Tanya, who apologized profusely and guaranteed a full refund without having to return a thing. I returned to the store and Mary proceeded to treat me terribly and I received no apology, the first words out of her mouth being "so you thought I was harassing you?" I told her yes and listed why to which she ignored me. Then to top it all off instead of a refund she charged me again for the piercing so I had to wait while she figured out a double refund. Only then did she become nice, saying she was flustered and all that. Like I was going to fall for that BS. In the end I got all my money back and left without another word!! Do not go here to get pierced because if they make a mistake it is hell to get them to fix it. Oh and Mary if you ever see this, you messed with the wrong girl ;)
10 years ago (17-10-2016)

It's my favourite cadmium laced jewellery store.
9 years ago (13-03-2017)