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Reviews, get directions and information for Mertin Hyundai

Mertin Hyundai

About

We are a well respected family run Hyundai dealership located in Chilliwack, BC. Part of the Mertin Auto Group

Story

It is our goal to make you more satisfied with the value of your purchase and the sales, service and collision repair treatment by our staff, than if you bought any other car or truck from any other automobile dealer anywhere.

Part of the Mertin Auto Group, owned and operated locally for over 20 years.
Licensed Service Technicians.
MDSA (Motor Dealers Standard Association) certified sales staff.
Fully stocked Parts & Accessories Department.
Professionally trained vehicle Detail Department.
2-Time President's Award of Merit Winner - first Hyundai dealer in Canada to accomplish this.

You may ask "What is the President's Award of Merit? "


Hyundai Canada awards, each year, 10% of the dealers in Canada with the President's Award of Merit for exceeding the customer's expectation in Sales, Service, Parts and Accessories. We at Mertin Hyundai are very proud to have won this prestigious award not once, but twice, making us the only Hyundai dealer in Canada to have achieved this. The President's Award of Merit is by no means an award that is won by chance but rather one that is earned through the hard work of a great team.

It is safe to say that working at Mertin Hyundai is like being apart of the Mertin family. We believe that if we have satisfied employees we will have satisfied customers. At Mertin Hyundai we are very committed to our community and believe it is very important to support the community that supports us. That is why we are heavily involved with many local events and non-profit organizations. We ask that if you have not had the opportunity, please come and see what Mertin Hyundai has to offer, we know you won't be disappointed.

For those of you who have allowed us to serve you, thank you for your business and we look forward to seeing you again. If you have any questions about any vehicles at the dealership one of our sales staff will be happy to help you.

Address: 45753 Yale Rd, Chilliwack, BC V2P 2N5, Canada
Phone: (604) 702-1000
moc.iadnuyhnitrem@gnolsirhc
State: British Columbia
County: Fraser Valley
City: Chilliwack
Zip Code: V2P 2N5


Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: Closed


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Reviews
Best customer service I have ever received from a car dealership. They truly worked as a team to make sure we got the best deal possible with our budget. Thank you Dave, Jason, and Tanya for working so late numerous nights. You and the rest of your team should be proud of what you do. My only regret is not starting my search at Mertin Hyundai.
7 years ago (22-03-2018)
I just bought a 2018 Hyundai Elantra and worked with Tanya in finance, Aimee in sales, and the manager Chris. I've bought many cars and this was by far the easiest and most stress free purchase I've made! It is such a positive atmosphere walking into the dealership and any questions I had were answered. The staff is so knowledgeable and professional. They found the perfect car for me! I highly recommend purchasing your car through Mertin Hyundai. Thank you for such an amazing experience and I love my new car!
7 years ago (04-01-2018)
Amazing service! Jason and Dave worked well past thier business hours to go above and beyond and get us the best deals. Thank you mertin Hyundai. We will only be shopping from you going forward
7 years ago (22-03-2018)
I bought a brand new Tucson 2.0 Dec. 27 2017. Jan. 9 2018 I took it in because it is sucking back gas worse then my 2016 F150 5.0. They proceeded to say all of the following: "It is all fuel injected and computerized, its not like I can just tighten a screw. You idle too much You start it and stop it too many times in a day Its cold out You are never going to get good mileage because you dont drive on the highway enough. Your tires are spinning way more (we had just had a couple days of snow) It's normal because it has to be broken in. There is no check engine light on it is completely normal and they have never had any complaints. They will not do anything until I drive 5000kms. So with all of these lovely reasons my BRAND NEW car sucks fuel like a jet engine, no acknowledgement at all of my frustration, disappointment or worry, heck not even a simple "Sorry" I leave feeling worse then when I walked in and still have the same problem. So being the "apparently gullable girl" they treated me like I called several other Hyundai dealerships in colder climates as you know we had a day or 2 of snow and a few days of a whole whopping -5. Kamloops said it was extreme to bring the car in right away there is definitely something wrong! Edmonton mysteriously said the same thing! To be getting fuel ecomony that bad was quite unusual and to bring it in to get checked. Go back to hyundai, walk in the main showroom door and watch everyone scatter! stand there for at least 5 minutes before someone finally got the balls to talk to us...well I am still not getting anywhere and am now fed up I demand a meeting with the owner. While waiting for my meeting I decide to check out some similar vehicles at Mertin Nissan. Drove a Murano and loved it so brought my paperwork from the Tuscon in just to see what the numbers would look like and ....SHOCK pure SHOCK!!!! They had tacked on almost $8000 of extra warranties I was unaware of!!!! Well I was so infuriated I just had to leave. I thought about it for a few days and well really its my fault I guess for trusting them and not really searching all the papers. I did not even think they would do that at all, after everything was signed he handed me 3 envelopes and said you have this that and something else and I didnt even think twice about it having no idea what really happened!!!! One week later I get that meeting with the owner, I make my case, explain the lovely way I have been treated and after letting him know that every other dealership I have talked to said there was something wrong he finally agrees to do a fuel consumption test at 3000kms. (I was at 2000) This will give him time to look into everything etc. 3000 kms hit and I book an appointment! Go for my appointment and now they can't do it because of weather, then tell me it has to be perfect weather to do the test, dry not cold not windy at all....ect. So book for the next day, they cancel again, the next day....cancel again, next day??? yup cancel again 4 days in a row I had an appointment and they cancelled!! Short staffed, service manager not there, weather blah blah blah. Why am I less important then any other customer? Finally on day 5 they do the so called fuel consumption test, tell me its getting fantastic fuel economy at 7.7L/ 100kms. The most I have ever got out of a 62 litre tank was 411kms, and that was mostly all highway (100kms/ hr. ) and driving as slow and easy as I could in town. So I ask how that adds up? anyone else I have talked to with the same car gets at LEAST 550kms to a tank right from day one, most of the time I only get 300-350kms per tank. "Well there is no check engine light on so there is nothing we can do and theres nothing wrong" So now I sit here still with a gas guzzling POS that has already cost me OVER $800 in fuel for 3300 kms and an extra $8000 of payments I have to make!!! This has been an absolute nightmare for me and if I can even save one person from having to go through this hell then at least I can say something positive happened from all this!!
7 years ago (16-02-2018)
Just purchased a 2018 Hyundai Tucson form Mertin Hyundai what a great experience. Adam was our sales person very knowledgeable and helpful with our choice as well Tanya aiding in getting the best trade in for old car.I highly recommend this dealership.
7 years ago (06-01-2018)
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