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Mercedes-Benz Laval

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Reviews, get directions and information for Mercedes-Benz Laval

Mercedes-Benz Laval

About

Page officielle du concessionnaire Mercedes-Benz Laval retrouvez nous au http://laval.mercedes-benz.ca

Story

Votre concessionnaire Mercedes-Benz à Laval, construit selon les normes internationales de la compagnie, vous accueille afin de vous garantir une expérience d'achat des plus envoûtantes. Notre équipe, sous la direction des soeurs Leblanc, qui ont toujours eu à cœur l'esprit familial de cette entreprise, vous offre un service hors du commun afin de vous aider à choisir le véhicule qui convient à vos besoins. Le respect du client, la politesse et l'esprit d'équipe sont des valeurs que vous retrouverez dans chacune de nos transactions.

Address: 3131 Autoroute Jean-Noël-Lavoie, Laval, QC H7P 5P2, Canada
Phone: (450) 681-2500
moc.lavalbm@noitpecer
State: Québec
County: Laval
City: Laval
Zip Code: H7P 5P2


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I would like to thank Jean Lavigne and his team for excellent service provided. I was visiting from out of town and the dealership fit me in with a tight schedule, diagnosed the problem and went the extra step to call MB Canada and have the problem/cost fully covered under warranty (which had expired). I was impressed to say the least as this was not an inexpensive repair. I special thank you to Don who saw I was from Ontario and made a point to make me feel at home and checked in on me a regular basis.
7 years ago (23-03-2018)
Please DO NOT give them your business🙏 I guess they have a lot of staff and friends that gave them such a rating. 4.1 Google review, really!!! Here’s a bit of my story. They changed my cars transmission, direction,suspension, gas door tank that doesn’t shut properly, fog in the head lights which they tell you is not abnormal, driver heating seat that has an intermittent issue...by the way, did I mention the car is a C300 2015 and lucky me, is still under warranty! I get this isn’t this dealers fault but here’s what their fault is...They charge you for the “regular” maintenance but the kicker is, they only do the oil change. The issues that I keep having with the car should if been detected when I dropped the car for the maintenance A service. They do not do anything else other then change the oil but charge you the full maintenance price. I could go on for ever with them as one of my last visits, they gave me a document (7 pages) of things they had to fix including changing the whole transmission. On top of it, when the changed my cars direction in December, the never told me the suspension had a issue so what should of been fixed then, broke and just this week, the had to change the whole suspension. They don’t care if you waste your time when you have to drive there back and forth. You have to call, explain your story about the issues your car has then re-explain the whole thing again because they don’t read the notes the other person on the phone took...They do not care about your time, your money... I mean they care about YOUR money but not the one you loose while dealing with them! DO NOT BUY A MERCEDES and if you do, DO NOT BUY IT AT THIS DEALER and if you do, DO NOT HAVE IT MAINTAINED THERE! Thank you for you polical answer customer service manager or "customer service clerk" the car is terrible and so is your service so that's probably why people don't want to talk to you. Not sure if you have the capacity to understand that the way you responded tell people how weak you are. First off, just by mentioning ALL ISSUES are covered under the warranty confirmed that the car is really cheap and also confirms that you don’t care about your customers because you make it sound like it’s normal to be at the garage on a regular basis! Further more, just by the last line in how you answered, tells people how arrogant and condescending you are and you wonder why I won’t answer you call...again, it show your intellectual capacity. And without digging into everyone’s issues with Mercedes Laval, a good look in the mirror would do you some good because just by reading your comments to everyone that is trying to give you feedback, you brush it off and make everyone feels they are the issue and certainly not you! Welcome to the family you tell people, you are so right, I saw you more often than my own family!!
7 years ago (29-03-2018)
This visit was better them my previous visits but they didn't have my appointment that I scheduled the day before paperwork ready when. I got there . So.i can t give a perfect five bit I can say it was a better experience then my previous experiences
8 years ago (28-01-2018)
Worst dealer ever been to NO NO NO scamers, brought my car for a check engine light on, after 3 hours of diagnostic, they said that the engine is finished and I need a new one (the car has 90000KM) and that I cannot not drive it, engine is seized not worth fixing it ... and they were pushing me to buy another car from them... The worst part was when they told me the oil change is 209$, and when I told them that at another dealer I usually pay 120$ they didn't believe me even after I showed them the bill they said its a mistake ... Even after talking to there service manager. Long story short took my car to another mechanic and now it's fixed after changing the timing belt, the tensioner and a pulley.
7 years ago (19-02-2018)
It is our first experience dealing with the Mercedes brand and the dealership and it can all be summed up in one word: OUTSTANDING! From the minute you walk into the dealership you have a sense of comfort and relaxation. Our interaction with Jeffrey Lazar (sales rep) has been great right form the beginning. His responses to our many questions (both in person and email) , his attention to detail and overall honesty has be nothing short of excellent. I would highly recommend the dealership and Jeff for any newcomers out there. It can be somewhat intimidating at first, but the staff makes the experience a truly pleasurable one.
8 years ago (08-06-2017)
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