Medicine Hat Villa

This is a great budget option if you are passing through the city. The rooms are clean and well maintained. There is a beautiful and large common area with a tv, computer, kitchen access, tables, games, and a library. As with any budget option, there are minor cosmetic issues throughout. There is rust on some of the bathroom fixtures and chips out of the furniture. None of these are problematic just minor aesthetic issues. The trade off, however, is a functional room in a pretty nice part of the city at a fraction of the price. The staff weren't the friendliest I've encountered but all of them did their duties diligently. Overall its a great budget option if you are passing through the city and are looking for a place to stay downtown.

We stayed here during a road trip in late June and arrived very late, around 6 in the morning. Despite the usual 11 a.m. checkout, the gentleman at the front desk kindly offered us an extra hour to rest, allowing us to check out at noon. That gesture alone made a big difference after a long night of driving.nnThe hotel was clean, and breakfast included waffles, juice, and coffee. The room wasn’t the most modern, but it was comfortable and perfect for getting some sleep after a tiring night. The location is slightly inside the town, which meant a short drive through the city, giving us the chance to enjoy its beautiful mountain views.nnWe booked last minute and still got a great price. Overall, excellent service, great value, and a very pleasant stay.

My friends booked this downtown location that I’d never heard of before. The rates were ridiculously low which led me to approach it with some trepidation but I was pleasantly surprised. Room was clean, modest and I slept like a baby. Fenced and secure overnight parking was an added bonus. Huge basement common room where we were able to sit at a table and play a board game with a beverage in hand. Two new vending machines dispensing drinks and sundries at very modest prices. Can’t really ask for much more.

Room 211nnI recently stayed at medicine hat villa, and unfortunately, my experience was far from positive. From the beginning, the customer service was lacking. The staff didn't provide us with any information about the rules and regulations of the hotel, which led to confusion and frustration later in our stay.nnTo make matters worse, when I reached out for clarification, I was met with a rude attitude, and instead of a helpful solution, I was given trouble for issues that should've been clearly communicated from the start.nnIn addition to the poor customer service, the judgment passed on us by the staff left a bad impression. It felt like they were more interested in making us feel unwelcome rather than ensuring a comfortable stay.nnI would not recommend this hotel based on my experience. Clear communication and respect for guests should be a priority, and unfortunately, this hotel failed on both

Would not recommend based on customer service. An issue with the room arose based on a discrepancy between the advertised photos and the room received, and we were given the run-around. Management refused to talk to us to discuss, my calls were screened, and my number blocked after only one call where I asked to speak to a manager.