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Reviews, get directions and information for McDonald's

McDonald's
"We’re at your service with take-out, curbside and Drive-Thru at this time. Come in or order ahead from the McDonald’s® app and pick up at the front counter, Drive-Thru or curbside. Rest assured, we’re helping everyone keep their distance inside and out. Our dining room will remain closed for the health and well-being of our crew and guests. See you soon!"
Address: 569 Main St W, Port Colborne, ON L3K 3W8, Canada
Phone: (905) 834-9644
State: Ontario
County: Niagara Regional Municipality
City: Port Colborne
Zip Code: L3K 3W8


Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 11:00 PM
Saturday: 5:00 AM – 11:00 PM
Sunday: 5:00 AM – 11:00 PM


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Reviews
Order a Habanero chicken sandwich and received what's in the photo below. I hope the Habanero flavor is in the chicken and not the topping since I don't have much. Also ordered a chocolate milkshake but never received a straw which I found out might have been a good thing as I received tastes like half chocolate and half strawberry and kind of disgusting. I should know better but I keep going back. Maybe when the Burger King opens up I will try there. I should know better but we went back and got this mcflurry for my daughter. Mentioned it to the person at the window who said "have a nice day" then closed it. Called and was told they are done by weight. If that is true something is wrong.
This McDonald's has to be one of the worst I've been to. I've gone through the drive thru multiple times and they have gotten my order wrong more than once. Against my better judgement, I went again today to get the new Smokey Gouda breakfast sandwich on a plain bagel. After repeating my order multiple times into the speaker, stressing it was the new smokey gouda breakfast sandwich, the person on the other side was completely silent. I had to ask her multiple times if she got my order, to which she replied yes. I could see on the screen that she typed in McMuffin and I said no, again it is the SMOKEY GOUDA ON A BAGEL. Again silence. Asked again if she heard my order and if she got the extra hashbrown I also ordered and she said yes. I paid and was told to pull up to wait for my order. Another car was ahead of me and after giving them their order the delivery person confirmed to me that I was waiting for a bagel breakfast sandwich and they were just getting my extra hashbrown ready. After waiting 10 mins I was given the order and I only checked for the extra hashbrown to make sure they hadn't missed it. I should have checked the sandwich but it was at the bottom of the bag, and I assumed after repeating my order numerous times they had gotten it right for once. Only after getting to work did I realize they had given me a BLT! I hate BLTs and this is not the first time they had replaced my bagel breakfast sandwich order with a BLT. The last time it happened I called and a "manager" took my information down and said I could come by for a free breakfast sandwich. When I went in the next day the person at the drive thru said they had no record of the complaint and was quite rude. I called again today and spoke to Dan who was very nice this one star is just for him. He assured me that they have my information down and I can get a free breakfast sandwich with no time limit. Let's see tomorrow if he's being honest. If not, I won't ever be back again.
Brought the family and part of the order was a double quarter pounder. I received a single quarter pounder with the slip stating it was a double. No biggie was nice when I went up to have it corrected. The woman in front of me at the counter then over heard a guy from their assembly line state " I didn't have enough patties and was hoping she wouldn't notice that i only gave her one" could not beleive what I heard. They were very busy and I watched the kitchen staff never stop. They were working hard and I can understand mistakes happened and I dont mind waiting for my order when their thay busy but what he was caught saying was absolutely unacceptable. To the rest of the hard working staff, great job. To that one individual, your ignorance, negligence and lack of communication with your team proves your poor work ethic. Please learn from your mistake and stop bringing your team down
They're good, hard workers. They've forgotten a burger of mine just last week when I ordered 6 inside. They're good at rectifying the situation if they make a mistake, I just didn't go in this time for a replacement but I know they would have rectified the situation because they have for me before with a different mixup. Mistakes happen at any business, I find it's not consistent and they're quick for a fix and I've never dealt with unkind staff there. Kid-friendliness: My kids are always happy with the kids meals.
Nicely decorated McDonald's. Food was good as usual for fast food. Kids liked it a lot. This restaurant was very clean and efficient. Staff was friendly and nice, and washrooms were relatively clean. Overall a great stop for emergency food. I would stop by here again if in the area.
It seems like drive thru in the mornings can't stir ice coffees. I was handed an iced coffee and watched them "shake" it and it wasn't mixed at all, I politely asked the lady if she can stir both iced coffees and was given attitude and they both still weren't stirred. I understand orders need to be handed out in a certain time frame but make it right the first time.
Sadly this Mc'dees location has become the worst experience for me personally over the 2022 Calendar year. I do understand they're busy during rush morning hours but McDonald's pricing if you haven't noticed is ridiculous these days. That said, you can ask staff @ this location all you want about how you want your meal prepared to your liking, but requests are disregarded. Fortunately I don't have this experience @ every McDonald's location so if HEAD OFFICE or management @ this location reads reviews or even cares about their customers experience, DO something please ?
The staff is always friendly. Theyre all great people And you can get the hotcakes happy meal at 2am Dont expect a toy though : or a side : just the hot cakes I still went back like Oliver twist all "Please sir , I want s'more" and they gave me more. So much more..
If I could rate -5 stars I would. THE WORST MCDONALDS EVER and I have low expectations of fast food restaurants as is. Drive thru? Yeah be prepared to wait 20 mins for your food and then have someone come out and ask what your ordered. Buns are always rock hard. Always missing things in the order. Chicken nuggets are chewy and nasty. Every single time. If you ever want hot soda pop then this is your place because they hate ice. Just absolutely disgusting all around. Never fails to disappoint.
Port Colborne McDonald's has the most disgusting food I have ever had at a McDonald's anywhere in Canada. . I asked for well done fries they came cold and uncooked I took them back to be served the same fries. I asked for fresh well done he said these are fresh how well done do you want them very rude young man. I received the same cold fries I was complaining about. The big Mac was cold with so much sauce on it I wore it. I am so disgusted in everything from food to service!! I will Never come back to Port Colborne McDonald's ever again and will never recommend to anyone Very Disgusted S.Reilly
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