McDonald's

Not bad, a bit slow, and the kiosk was missing paper. Chicken nuggets were hot as we're the fries, and soft drink had right balance of syrup to soda. All in all quite good. Setup inside is strange though. Order kiosks are on the pickup side, and almost in the dining area.
4 7 years ago (10-01-2018)

What a joke! When did fast food become slow food! 10 employees all standing around with their thumbs in their asses! Some kid got a happy meal with a bite already out of it!
1 7 years ago (28-02-2018)

Where do I begin? Let’s start with my first bad experience: 1. I’ve had my order messed up many times but that hasn’t stopped me from coming back because I know how stressful the food industry can be and it’s a simple mistake. I understand people make mistakes... 2. I came later in the evening when it was not busy at all or so it seemed because there was only 1 car ahead of me and no 1 behind me... I was waiting in line for over 4 min behind the vehicle and I realized the customer in front of me was probably a friend of the McDonald’s worker because they were having a full out conversation, the worker sticks her head out the window and looks over to me who was already waiting for 5 min, and then proceeds to carry on her conversation. I wait for literally another 5 minutes, so I left. Maybe it was me but I don’t think it’s right to wait for more than 10 min in line and not even be told it may take “longer than usual.” 3. I tried making an order and in return I received the worst experience. Upon driving on the window The lady greets me and says “hi what can I get for you?” Me: hi can I get a poutine Her: absolute silence... me: waits patiently for 1 min (I was thinking maybe she’s making my order or maybe she’s new and is putting the code in) Me: after another minute of waiting my mom asks me what’s going on why is it taking so long for her to respond. “Hello are you there?” Her: hi welcome to McDonald’s what can I get you?” Me: I just ordered a poutine. Her: what’s that? Me: a poutine, you know, fries, cheese, gravy??????????????? Her: well I didn’t understand you (in a very rude tone) If she did not understand me maybe she could have said “sorry I couldn’t understand your order or sorry can you repeat that? Instead she blatantly ignored me even though I was waiting for her response. And her reaction is what set me off, I told her I will never come here again. It’s funny because I actually love McDonald’s but I will not support this location with their rude behaviour. To the owner of this location, maybe you should get a mystery shopper or even go yourself to the drive through and experience it for yourself. Both times it was a female worker and it was later in the evening this incident occurred a few weeks back after 9pm.
1 7 years ago (17-01-2018)

Extremely friendly staff, quality food and decent service speeds given the number of customers. Enjoy going here above most other McDonalds because of the cleanliness and staff.
5 7 years ago (25-01-2018)

Food was done well but I found the service was pretty slow. I was there on a Friday afternoon around lunch time. It was fairly crowded and the parking lot was busy. That being said I do believe this location is the only McDonald's in Fergus so that may have something to do with it.
4 7 years ago (27-12-2017)