Massage Envy - Burnsville

Be careful of what you are told and what you sign with them. Bad business practice clearly a bait and switch. They probably will come back you should of read the membership. Situation we had a gift card and was TOLD by one of their employees that after the gift card is used up there will be no further charges. (they probably will say we don't have those..hey once again we were TOLD by me and my wife) My wife signed the paperwork and it turned out to be a 12 month membership (bait and switch hmmm) From a business stand point there should be some faith and morals. talked to manager and basically said your SOL. Not good business practice. will never get my business and I will make sure that other people know not to go to them for business. There is a lot better places like keep in touch 4.4 stars versus this 3 star place. All they had o do was say I get their might of been some miscommunication we value your business we will rectify and they would of kept my business. But no your SOL....standard bad business lingo.
9 years ago (05-06-2017)

This location is TERRIBLE. I have a membership (HUGE mistake) and they have cancelled 6 out of my 7 scheduled massage appointments. When i spoke to the manager, he clearly did not care since they are getting their money either way. Save yourself the hassle and do NOT get a membership here or even try to get into this location. It's nothing but problems!!!
10 years ago (07-02-2017)

Came in with lower back pain, they set me up with a therapist named April. She did an excellent job working on my needs and was extremely professional. I would recommend this place to anybody who is a little apprehensive about massage, they'll set your mind at ease.
10 years ago (29-09-2016)

Very poor customer service. Spend your money elsewhere. Several times I have called to schedule an appointment and gotten voicemail during business hours OR have been put on hold for over 5 minutes. I spoke with the manager Sandy about this and her recommendation was to "not call on the top of the hour or the bottom of the hour because those are our busy times" I had been a member for over 6 years and had two kids in that time so I had 13 hours of pre-paid massages that had accrued on my account. I called Sandy to see what we could do - if we could freeze my account while I use up the 13 pre-paids I have or for a few months so I could catch up a little bit? That wasn't an option and there was no flexibility on behalf of massage envy. Bad business in my opinion to not do right by your customer....but the google reviews tell the story of this place..one bad one after another. There's no corporate number or person to talk to either...Sandy seems to be the only person in charge here. You get what you pay for....there are other qaulity massage locations in Burnsville with great customer service and that's where I'll be spending my money from now on.
10 years ago (27-09-2016)

I just wanted to write a review to counter all the bad reviews I've been reading. I love this place. Everyone is kind and polite. The atmosphere is quiet and relaxing, and the rooms are clean. I would recommend this place to a friend (and have). I've been a member for 6 months or so, and I have no complaints. I feel a lot of these complaints I've read come from people who don't read the fine print when purchasing memberships and packages. Unless the staff straight lied to you about a service, the fault lies with you.
11 years ago (23-05-2015)