Massage Envy - Apple Valley, MN

I've had mostly good experiences here, however I ultimately cancelled my membership because it's practically impossible to find an appointment! I have to try and book out 2 months in advance to get a time that remotely works for me (after work time beginning around 4-6pm). Also, I prefer a deep tissue massage and it seems like there are very few of their employees who will do one.
8 years ago (29-06-2017)

Great massages... hate the monthly massage sales pitch
8 years ago (29-06-2017)

Went to get relief from a migraine and tight neck. The therapist gave me a very uncomfortable massage. She never asked if something was bothering me or offered helpful relaxation tips. Her techniques were very counter productive, and after an hour I walked out feeling much worse than I had when I walked in. After being incapacitated for two days and unable to work I called and asked for a refund. Rather than offering my money back or giving me a credit, they offered to let me pay $50 more dollars to do it again. I'd rather not be out the $150 dollars for diservice, thanks.
9 years ago (04-10-2016)

Re: Poor Quality Message & Customer Service My first message experience at the Apple Valley location was a good one, so when I was approached to sign up for their year membership I agreed. I called for my next appointment and I was told that the therapist was no longer there. I then made an appointment with another therapist. It was not very good, but I thought I would try the therapist again just to be fair. When I called I was told the therapist was no longer there. What happened over the next number of months was that if I found a therapist I liked, she was difficult to get into (I got the impression many have other jobs) and/or the therapist no longer worked there. I called about 2/3rds of the way through my contract to complain I was unhappy with the quality of the service and wanted to end my contract. I was informed this would not be allowed, but they would set me up with someone they thought I would like. The message was good, but when I tried to get another appointment the same old cycle continued. When I went in to cancel my membership I was told I would be charged for an additional month because I missed the deadline. They also said I had three sessions still available. I said great. I used 1.5 sessions. When I called to use my last 1.5 session I was told my account had expired and my sessions that I had paid for were no longer available. When I said they did not tell me that there was expiration. I was told it was in my contract. Wow! For a company that is supposed to be for relaxation and helping, I did not find either the service or the customer service to be so. I recommend people to stay clear of the Apple Valley site as they obviously have poor management.
9 years ago (30-08-2016)

I have heard rumors that allege Massage Envy are booking nonmembers before Members because their hourly rate for nonmembers is $10 per hour higher. I have had the same Massage Therapist at ME for over 6 year’s. In those 6 years I have never had a problem scheduling a massage that is until the last 4 months. Now amazingly she is booked out for 6 weeks in advance. This involves the Apple Valley location.
9 years ago (28-03-2016)