London Drugs

Great service thanks Robert for exchanging my phones with out my receipt. Much appreciated. Love how friendly Airddrie is.
7 years ago (30-09-2017)

Overall disappointed in their electronics department. The staff are unknowledgable and there's a lack of customer service...not just at the Airdrie location, but many of the London Drugs electronic departments. The staff didn't know what specials were in the flyer, or online...let alone if they had the items in stock, where to find them or how to ring them through the till. They struggled with setting up the phone I was purchasing on a Telus contract. The issues varied from not being able to log in to their accounts, having to re-input the information multiple times and not being able to reach the Telus credit check department. I had to visit London Drugs on 3 seperate occasions to get this completed and spent over 4 hours total time waiting. At one of the Calgary locations a staff member was even hesitant to start the application with only 30 minutes to closing and literally told me that he didn't think he'd be able to complete it before closing and that if he couldn't I'd have to come back tomorrow (he was unwilling to stay late). One of the Airdrie staff members even failed to tell me he was running a credit check, I don't know how many credit checks they put through in my 3 visits as they struggled to complete my application several times. I provided my credit card for the credit check, but was asked multiple times for my SIN number, which I've never been asked for before while signing up for a phone. While trying to complete the process their staff complained and weren't enthusiastic. I was also disappointed in their selection of phone accessiories and cases. Overall I think London Drugs needs to train their staff on their processes and provide them with product knowledge. Their staff weren't confident in their roles.
7 years ago (24-10-2017)

The people in electronics department here are fantastic. Always willing to help, give advice even when you're not buying right at that moment, and the most hassle free exchange I've ever had.
8 years ago (15-07-2017)

Staff is very friendly and they are very good at helping with most things.
7 years ago (08-09-2017)

Pharmacy staff pleasant, informative and very quick. Rest fo the store you can find some unique products. But other products selection limited, such as skin care or bath products.
8 years ago (20-03-2017)