London Drugs

Photo department is inefficient and staff are so grumpy and lack customer service skills! I went in for passport photos and after waiting for 25 mins with no staff there, some grumpy little red head said I couldnt get photos taken because of the colour my kid was wearing this info isnt communicated or displayed ANYWHERE. Thanks guys never again

December 20, 2021. My wife and I return here every so often and enjoy shopping here. There is a great variety of household products and goods and usually find what we are looking for. Parking can be an issue when it’s busy.nnIts got everyday essentials for everyday needs. Not much missing from this store. No groceries or cars but pretty much anything else. TV’s, computers, cameras, kitchen appliances, prescription drugs, cosmetics personal products and much more is here. It’s clean and well lit. The staff is friendly and helpful. Prices are reasonable.

UPDATE: Lovely Lady phoned me from the store and apologized, and advised they were taking care of the pin pad issue. The level off service to reach out after something like this is amazing. I'll definitely give them a try again!nChecking out on Jan. 30'24 I was super disappointed at the self check out area here. Pin pads were absolutely gross. Caked with dirt. Staff didn't seem to care and when I let them know how dirty check out was. All I got was an eye roll. I politely left. Will never be back at that location.

Had a lovely sales associate tell me to come back next week when a Vichy gift with purchase sale was happening. Came today only for a Gurpreet to refuse the gift with purchase and consult multiple people while making me wait. The problem? I wanted to buy two products that were packaged together instead of - Gasp! - Separately as per the fine print. What upset me is the fact that she acted as though I was trying to steal a free gift instead of just coming back as I was told to. Left with a thank you for the special customer service. Will not be returning to this location.

Don’t pre-order an item from London Drugs. Customer service agents are clueless about when the items will be shipped and the allocated inventory. Unlike other stores, they tell customers the estimated shop date and the allocated inventory. The CS agents answer the phone, follow word by word from a knowledge base and advise customers whatever the KB article said.nLondon Drugs withdrew the funds from my credit card, but I had no idea the status of my order. Basically it’s a waiting game with horrible experience.

Directions to London Drugs with public transportation

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