Life Time Fitness

The facilities are nice but their sales team needs new training to treat customers in a better way. I cancelled my membership today due to a family emergency and Matthew a sales rep asked me why I was canceling. I shouldn’t need to explain my desire to cancel but I shared that my time is limited right now. He proceeds to tell me my reason is BS as well as anyone who cancels for not having time. The desire to become a member in the future was honestly lost after his rude and disrespectful attitude. Spoke with Jeff the GM and hopefully Matthew learns to treat clients in a more humaine way. Would’ve given a higher rating but what good are the facilities if their sales reps have trash attitudes.
8 years ago (28-09-2017)

Great child care, 2 hours and they have an option for 3 hours. They call you if you need to do a diaper change or anything important.
8 years ago (04-10-2017)

Locker room is kinda small so it gets very crowded during peak times. Missing a lot of weight machines compared to other Lifetimes. It's a smaller gym location so I guess it's to be expected. The running track on the second level is nice. The huge plus is the " Rogue", lifetime version of crossfit area. There usually isn't a class so you can do whatever you want.
8 years ago (12-05-2017)

While looking at this club every one friendly but with this club with my insurance can only use the Bloomington locations or pay more. Very clean will be joining life time in a few days when I can go in the pool. I have stitches for a few more days
9 years ago (09-02-2017)

Unfortunately zero stars was not an option. Tried to bring a guest in today and learned there are specific guess hours. As a founders member I find the staff attitude very abrasive. We were given passes one evening at 10:00 PM to encourage guests to join us. Two days later we bring a guest at 9:00 PM and are told the guest hours are over at 8 PM. If this is true, then why not print such a thing on the card you're handing out? Also why limit guess if you're trying to show off the club?
9 years ago (04-05-2016)