Leon's Furniture

Terrible terrible customer service! I have bought many large purchases over the years from Leon's being a loyal customer and satisfied with all my items until last week! I ordered mattress & pillow covers for my new bed and they were filthy dirty! Not only did I wait a week to get these but nobody at the store noticed the dirty packages when they were bagged. Due to home renovations I didn't take these out of the bag or packages until the following week. To my dismay I discovered how nasty they were... so I called the store requested a replacement. They stated I had 72 hours from purchase and couldn't do this suggesting I may have did this myself!!! Well not impressed I asked to speak with a manager while I waited quite sometime again. The individual stated they were too busy but because I was having my new $4500 TV which I just purchased from them and being delivered in a few weeks they would consider this... how awful and disheartening! The following day I went and expressed how unsatisfied I was with my purchase which was well under $100 and why would I even consider damaging something going on my new bed. They didn't care... why would they it was BLACK Friday crazy busy! So I canceled my TV told them they lost a loyal customer. Nothing was said or done to keep me! Not a pleasant feeling... they only want your money! I have never posted anything before about a company but felt it warranted more of my time to share something that could have been easily fixed!!! I plan to let many family and friends know how rude and careless this company is when it comes to customer service! So Long...
8 years ago (25-11-2017)

Very competitive prices and good delivery service. You couldn’t ask for more. From sales person to customer service and delivery. Everyone is very professional courteous and friendly. Did I mention the two month competitive price protection they offer? Delivery was done to my satisfaction 100%. The boxes and packaging materials were all left downstairs and they only brought refrigerator up. And place it exactly where I wanted it. All the warranty and user guides were given to me as well as the freshness packets for your vegetables and order free compartment of the refrigerator. None of which I even realized came with the fridge. This particular whirlpool refrigerator freezer is the best I have seen in a while. The freezer especially has a two level split drawer that slides easily out-of-the-way of the bottom drawer for a full easy access for larger items. The refrigerator are French doors and display all of your food in the fridge absolutely the best I’ve ever seen. Everything displayed through clear drawers and shelves that are all adjustable in different ways. I appreciate companies that take pride in their work. Customer satisfaction surveys are implemented add taken seriously after delivery, unlike competitors that I will not mention here. Well done. I will be back to purchase appliances from this location in the future.
8 years ago (18-11-2017)

First time customer, not too impressed. We purchased and have been waiting for delivery of 2 mattresses for our kids for 2 weeks now. After calling a very unhelpful customer service rep we were told one was still in Scarborough while another was in Burlington and to check back in another 2 weeks to POSSIBLY schedule a delivery! She would not let us speak to anyone else, including a manager. Please help us resolve this, our sales rep was great and we spent hours wandering your store planning our purchases for the next 3 years. This is a bad first impression. I will revise my review if someone can help us within a reasonable time. *Update - Delivery is now scheduled.
7 years ago (17-01-2018)

From sales floor to delivery, the transaction was seamless. The salesperson (Cindy Z.) we dealt with was very knowledgeable in helping us find a new couch in time for the holidays. She was honest in telling us which couch we would have to wait for and which couch we could have right away. We must have looked at every couch on the sales floor before deciding on the Pasadena sectional. She said we would have it delivered in three days and it arrived right on time! The delivery drivers had their work cut out for them getting this couch into our basement (tight fit) but they were very polite and professional. Even took the banister off for me so they could fit. Very happy with this purchase and the customer service I received. Will definitely use Leon's again! Thank you!
8 years ago (22-11-2017)

We’ve purchased a sofa and mattress from here just so impressed with their ability to be personable, helpful and not pushy (shoutout to Ada)...not to mention the quality of their products. To top it all off, they send thank you cards with a personal hand written note on the inside! Just the sweetest thing. Thank you Leons, we know who to go to should we have any future purchasing needs.
7 years ago (05-03-2018)