Kohl's Ames

First of all Ames Kohls, CLEAN YOUR INTIMATES DEPARTMENT. It's horrifying and none of the associates seem to know what a bra even is. It looks like the beginnings of a fire pit that everyone kind of forgot about. There's no organization and I'd probably have better luck at walmart finding anything. I WILL GIVE CREDIT WHERE IT'S DUE- Most of the associates at this location are amazing. They will bend over backwards for you any chance they get and they genuinely love just helping people and doing there job. Expired coupon? No worries. Need help finding a section and size? No worries. Item doesn't have an accurate price? No worries. Just need a smile or don't know where the bathroom is? Hakuna Matata my friends. There's a few managers, Christy to specifically name one, who are the nastiest people I've ever had to deal with. I name Christy specifically because I have witnessed her bullying two different associates to the point of tears during my last couple trips to this location. She also harassed me and my friend the very last time we came in, hovering over us and 'suggesting' things to us over a period of five minutes, after we told her we didn't need help. She then looked over at an associate who had already smiled and greeted us; now in the process of folding shirts, and scolded her for not greeting us better. She should look in the mirror the next time she's desperate to find someone who needs improvement. The managers also hold hours and pay increases hostage from associates, only to be exchanged by credit card applications. Which is really a detriment to the experience considering their credit card is AWFUL. And don't be fooled by the sweet gal just doing her job and asking you to sign up, because she's not the one who's going to help you when you're credit payments don't go through or you get an extra charge no one can justify. Instead you get 15 minutes of unhelpful electronic options on the phone until you reach a person (who is just as robotic) that will dismiss your problems as only that, your problem. Repeating the same answer over and over and then tell you to call back tomorrow to make it someone else's problem. The customer service center for the credit card is atrocious, and if you don't pay off that bill in the store the MINUTE you buy something, you can guarantee a late fee or an up-charge. Too long didn't read? Go there with cash in hand and DO THE SURVEY at the end of your purchase, it's the only way the good employees will get their dues, and the bad ones get what's been coming to them.
8 years ago (28-12-2017)

Great. Very well organized. Good flow on racks to look at items. Sale items all in right size! !!!
8 years ago (11-08-2017)

Everything was good, except for the carts they are really dirty.
8 years ago (30-12-2017)

10/10 service. I was having a tough time finding pants to match my blazer and a lady helped me for a half an hour to find something that would match.
8 years ago (12-09-2017)

Michelle, the store manager, is one of the most obnoxious people you will ever meet. Don't ever apply to work here, you'll be disappointed
8 years ago (26-09-2017)