KeyBank

I was a customer of Key Bank for 10+ years, the time finally came where I had to close my accounts with them (unrelated to bank problems) So I met with a representative of Key at this location where I paid my remaining balance and was told that I was good and my accounts were closed. Fast forward to about a month later I decided to check my Key app to ensure that everything had closed properly and find they have charged my an additional 25 dollars for unknown reasons and another 20 dollars for interest. I reached out to customer service who told me the issue would be resolved within 10 days. 10 days later and they only refunded the 20 dollar interest charge and don't understand where this 25 dollar charge is from. The amount of money in question here wasnt even the issue but the fact that I took time out of my own day to meet with a company rep to ensure I didn't have issues exactly like this, but low and behold even then I still have these issues. Bottom line I'm beyond disappointed with the company that I've done business with for so long. I don't understand having physical locations to meet with reps if they cant seem to do a job any better then the app could have, and the term "Fee Bank" is beginning to unfortunately make a lot more sense. I will say the actually bankers and cashiers at this location are polite, and were helpful beyond this issue and this review shouldn't reflect on them directly.
7 years ago (13-09-2017)

$3 atm fee
8 years ago (27-01-2017)