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Trustco Bank

  1. Schenectady County
  2. Schenectady County Bank

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Trustco Bank

Story

Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Today, Trustco Bank operates 145 branch locations in 5 states. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the Bank specializes in residential mortgage lending. In May 2015, SNL Financial rated Trustco Bank the 12th best performing savings bank in the country.

Address: 1620 Union St, Schenectady, NY 12309, USA
Phone: (518) 374-4056
State: New York
County: Schenectady County
Zip Code: 12309


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Reviews
I WENT TO DEPOSIT MY RENT CHECK INTO TRUSTCO ON UNION STREET IN SCHENECTADY. FOR OVER A YEAR I HAVE BEEN DEPOSITING IN EITHER HALFMOON OR CATSKILL. (BOTH LOCATIONS TREATED ME VERY GOOD) I WAS IN SCHENECTADY AND DECIDED TO DEPOSIT AT THE UNION STREET LOCATION. BAD MOVE!!! NUMBER 1 AT THE DRIVE THROUGH I COULD NOT HEAR WHAT THE TELLER WAS SAYING AND SHE MADE NO "ADJUSTMENT" ON HER SIDE SO I COULD HEAR. I ACTUALLY TURNED OFF MY RADIO, TURNED DOWN THE HEAT BLOWER AND FINALLY MY CAR TO HEAR HER. NUMBER 2 I WAS ASKED IF I WAS THE LANDLORD OR TENANT. I TOLD HER TENANT AND SHE SAID NOTHING. I ASKED IF THERE WAS ANYTHING WRONG AND SHE SAID NO. I SAW NO PROBLEM AND HAVE HAD NO PROBLEM DEPOSITING MY "CASH" CHECK ENDORSED FOR "DEPOSIT ONLY" IN THE PAST. HAVE NO IDEA WHAT CAUSED THIS TREATMENT BUT KNOW I WILL NEVER GO TO THAT BANK AGAIN.
9 years ago (30-01-2016)
Excellent
7 years ago (02-10-2017)
ON FRIDAY JULY 2ND I WENT TO THE ROTTERDAM SQ BRANCH TO PICKUP MY ATM CARD BECAUSE TRUSTCO HAD MY ADDRESS WRONG AND WAS RETURNED TO THEM -ONLY TO FIND THAT THEY HAD DISPOSED OF IT. AFTER FILLING OUT A ADDRESS CHANGE CARD AND SOME OTHER FORMS , I WAS TOLD THE NEW CARD WOULD BE TO ME IN 10 BUSINESS DAYS OR LESS - TODAY IS JULY 22ND - 20 DAYS - 13 BUSINESS DAYS! STILL NO CARD - EACH TIME I INQUIRE I'M TOLD I WILL GET IT ANY DAY NOW! HOWEVER ,FOR $42.00 I COULD HAVE GOTTEN THE CARD RUSHED. I THINK TRUSTCO HAS LOST TOUCH AND IT'S TIME TO SWITCH BANKS.
15 years ago (22-07-2010)
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