Key West Ford Sales

The detailing team is awesome! Super detailed, efficient and personable. Provided a loaner vehicle as my car needed to stay overnight. Would highly recommend to others needing to detail their vehicles.
8 years ago (29-03-2018)

Hi. My son just purchased a new 2017 Ford Focus ST. When he went to pick up his Vehicle and on his drive home I called him to ask how he loved his new Car. He was really excited and said he loved it, I asked all the General questions, hows it handle fuel mileage etc. He said he’ll find out soon enough how much it cost to fuel. I said your new car wasn’t full when you picked it up, he said no just half a tank. I thought it was maybe some mistake, maybe the salesman forgot. I called the salesman and he stated that half a tank is all key west ford puts in a new vehicle. He also stated that I can contact one of the Managers Michael Nokes. After numerous attempts, I finally was able to talk to him today and was very disappointed in our conversation. He made no attempt to reconcile this shortfall but stated that Ford Canada does give allowances for fuel and key west generally puts 50.00 in the vehicle. If they put 50.00 in this vehicle it would have been full. Very disappointed not so much with the purchase but how the manager really didn’t care about my complaint. I’ve personally purchased 4 new Ford vehicles in my lifetime and generally felt very satisfied with my experiences until now. My next e-mail is to Ford Canada. I’m looking at purchasing a new vehicle and this time it might not be a Ford. When you read this you may think I’m overreacting but ladies and gentlemen you pay a lot for a New vehicle and you should be treated with respect. At least get a full tank of fuel and a good demonstration of the capabilities of your new vehicle.
8 years ago (04-01-2018)

I like the service team as they deliver a great customer service, and tells you exactly how long it will take them to get it done. I recommend to book an appointment ahead before you go specially on Saturdays.
8 years ago (01-04-2018)

I just purchased mini van from Tom the sales associate and felt with Nick in financing. These guys are straight shooters no pressure and even worked to save me a few bucks without me even asking. Best car purchasing experience I have ever had and gave me an amazing deal as well. I will be back!
8 years ago (19-02-2018)

I'll never buy a car anywhere else again!! I'm absolutely flabbergasted by how far beyond the call of duty (we spent a lot of hours together) Nick T. and Zach went to get me a car that met all my needs and fit my budget!! Though I dealt directly with Zach and Nick, everybody there was incredibly friendly and always stopped to say hello and chit chat a bit....totally pet friendly too, my shepherd/ wolf mix was in her glory from all the attention she received. I love my car, even though it's blue.... ;) With all that being said... BE WARNED... DO NOT forget anything in your trade-in vehicle... If they can see it, they will steal it. Including prescription glasses and travel mugs.
9 years ago (30-11-2017)