Kent Building Supplies

Oh where to even start… I worked here for a few months and let me start by saying most of who I worked with are amazing, but they hate their jobs and I now know it is because of John and Donna as their managers that make them feel this way. They are the worst managers I’ve ever encountered! If you are looking for a place to work, DO NOT APPLY HERE. You will be given false promises, then get called” argumentative” if you simply ask about it. Then on top of that, they will punish you by taking away your hours, forcing you to find another job. Not a second job, a new one entirely, if you get a second job they will give your shifts away and tell you they are unwilling to work around the other job and you choose them or quit. That’s right, Donna said this to my face! They have driven more employees out in the 2 years they have been managing than any other time, which is saying a lot for their management skills. So again, all the love to my old coworkers, but until John and Donna get demoted, fired or transferred, I’d shop elsewhere and definitely wouldn’t recommend working for them. Oh, John and Donna, you best believe I’ve been talking to the labor board about both of you and I hope something comes off it for the rest of the employees sake.

Great, helpful staff but poor management. You can feel the tension from a mile away! Feel bad for the staff that have to put up with being talked down too, even overheard another customer say “I can’t believe you haven’t left yet” to what seemed like a newer employee! No wonder you never see the same faces very long here. Won’t be shopping at this location, hope the management gets changed for the employees sake!

It's been almost a year and our kitchen's not finished. Idk what's going on as I didn't order the work myself, but seeing this kitchen every morning is depressing. All my mom wanted was a nice kitchen and she was so proud when she could finally afford the work. Now it's a reminder that whoever is in charge of the project doesn't care about us. They have her money. We don't have a complete kitchen.

I love the Windsor location. I find the prices pretty good compared with other retailers. The staff is friendly and knowledgeable.

Horrible return policy. I bought a pack of tile leveling spacers. Tried to return them in thier original, unopened package as I bought more then I needed. Was told without the recipt there was nothing they could do. Not even store credit. Save your money and go somewhere else that has a better return policy. Floor staff were helpful and polite and good selection for size of the store but from now on I'll just drive to home depot.

Moved from Ontario just over a week ago and have been here three times already. So far the staff that I have dealt with have been very helpful and have gone out of their way to assist me.

I had to go find my own order during a pick up at the "loading area". The pick area was strewn with random pallets and many many employees staring at each other and their fork lifts. Over five employees stood confused as to how to move anything past the maze of junk they had abandoned, blaming each other. I picked my bathroom vanity off their fork lift with my hands as i was tired of waiting and walked over all the random orders, out to my vehicle. Just get out of the way at least fellas.

The workers I spoke to about flooring were not interested in helping me with purchasing flooring and didn't even know the prices of the flooring so I successfully bought my flooring at home hardware no issue and nice people. Now I'm at kent getting my shower because it was on sale and they don't know where my order is and I called first to make sure everything was ready. I will never come here again.

Don’t waste your time here just go to the city or valley! Went in today to inquire about buying all the materials to build a new house from start to finish and set up an account. 95% of the staff is useless and wants to get paid to do nothing! Once you can finally track down someone to help you they’re either rude and make you feel like a burden or keep passing you around from person to person until you’re finally fed up enough and leave. There are a small handful of staff who will help and are good and knowledgeable at their job but as a whole it is an unpleasant experience.

Worst online shopping experience I’ve ever had. Ordered 10:30 am Wednesday and received an email saying order would be ready approximately 2hours. I would get an email when ready to pick up. Seven hours later nothing, called store closed. Emailed the email on the letter, responded with notified store will contact me. If they don’t within 24 hours let them know. Nothing came of that so I contact them again by email, no response. Emailed again on Friday morning, no response. Called the number provided. Recording said I was next in-line and I could stay on the line or leave message and they would call me. Waited 15 minutes nothing so I called back. I stayed on the line and spoke to the rudest person. Explained the whole situation and she said according to her records it was sitting there waiting. I said will I didn’t get any email stating that. Will maybe you should check your junk mail. So I said I’m not stupid I did check my junk. Also I already received the first email saying you were picking my order and that didn’t go to junk. Well there is nothing I can do and it is there. Sorry for your experience. Got to the store about 5 minutes later and notice I now had an email saying my order was ready. I went in and they took the item off the shelf. I did speak to the manager and explain the whole issue and he apologized for the issues and the response from corporate or where ever emails go. He did give me a $30.00 gift card for my trouble. The store itself was great and that is why they received the 3 stars. Otherwise it would have been 1 star. The rest of the system was a terrible experience for the first time with this store. I will never use their online ordering again.