JCPenney

Wendy (manager) was highly incompetent as well as the employee who answered the phone. I have been waiting for hours for them to fulfill an online order. They stated they wait until 100-130 orders are placed before fulfilling them. I fought and argued with them... I stood my ground for Wendy to FINALLY check the status to tell me the order was fulfilled. I called for the status- so why could NO ONE simply check the status? Why argue needlessly? Incompetent as well as unprofessional.
8 years ago (31-10-2017)

Great selection and prices are very competitive. Place does get busy and feels a little understaffed at times though. Cell reception is very bad in the building as well.
8 years ago (31-10-2017)

Does anyone answer a phone there???? I have been calling for over 10 minutes. Pressed "0" 8 times to try to talk to someone since it is the online order department. No answer. Tried Men's (option 3), tried Young men's (option 7) Misses (option 2) Children's (option 3) and FINALLY someone answered at the Children's department. Patty was more than helpful and I VERY VERY MUCH appreciate her actually answering the phone. It's beyond ridiculous that I had to call and spend over 10 minutes trying to get someone on the phone by pressing 12 extensions before someone who gets paid to be there actually answered the phone. I don't think JCP was that busy on a Wednesday (also the first day of school.) at 11:20 in the morning that NO ONE could answer a phone. .
8 years ago (23-08-2017)

Very disappointed in the Woman Plus size dept. Very small dept with little to choose from in clothing. Cannot find waist band plus size jeans anymore.
8 years ago (19-11-2017)

The cashier was very friendly and accommodating. There were no store attendants around to ask questions.
8 years ago (05-12-2017)