Industries Québec Bolts

We just took time out of our day to drive there with a list of needed things not crazy amount! to ship on the last barge to the North as there's no roads to our territory, only shipping in summer and fly-in in winter, to save since airfreight is expensive for heavy items $$$. We got there at 4:30pm, they close at 5pm and they told us they can't sell us anything because they close in half an hour. What??? They may as well change their hours to 4:30pm with that mentality. Where is the professionalism, customer service and passion??? Waste of our time, energy and business.

Went there knowing about the 25$ minimum, so I went with a small list of the things that I needed, that I checked on the site previously, and some other stuff that I could get just to complete the 25$. The prices were fine and I found what I wanted, but the person that I had to deal with was just horrible, worst service possible. If it wasn't for the lack of options where I could get what I needed due to the Covid-19 having all the other stores closed to normal customers I would have just walked out of there the moment the attendant started shaking his head with a smile on his face for each item I asked, just to say afterwards that just the time for him to fetch the stuff and look into the PC wasn't worth it. Since I drove 30 mins to get there and still had to drive 30 mins more to go back I just decided to let it go and get my stuff. So in total I spent 50$ there, 10$ of what I wanted and the rest was extra stuff just to match the minimum value and that I could still put to some use afterwards. If 50$ on products isn't worth your time and you have to deal with clients in a super annoyed and unpleasant manner just put a 500-1000$ minimum and this way people won't go there to waste your time and spend 50$, this way you also won't waste people's time with the whole "it's not even worth the time I'm gonna spend fetching it" thing.

Not suggesting small purchases!!! They start only from . $ 50

Translated by Google Check your orders, the clerk who took my order gave me cap screw washers instead of a full size and nothing is returnable Original Vérifiez vos commandes, le commis qui a pris ma commande ma refilé des rondelles pour cap screw au lieu d'une pleine grandeur et rien n'est retournable

Translated by Google @ FMT FMT What unfortunately people don't understand, and these are the majority of bad comments, is that Industries Quebec Bolts cannot sell and charge amounts of $1 the company is not a Dollarama. The company believes reasonable minimum billing @ $25 for open accounts and $50 for m-ms everyone. It's sad to explain the fact to customers BEFORE the transaction and to be rebuffed afterwards. If you are looking for 3-4.10 small bolts, RoNa has you covered. Industrial hardware stores are not a convenience store... Can you imagine the cost of an invoice at less than $25??? The time, the invoice, the paper, the preparation, the salaries!!! Professional services, do not sell at a discount Thank you Original @ FMT FMT Ce que malheureusement les gens ne comprennent pas, et ce sont là la majorité des mauvais commentaires, c'est que les Industries Québec Bolts ne peut pas vendre et facturer des montant de 1$ la compagnie n'est pas un Dollarama.La compagnie estime raisonnable une facturation minimale @ 25$ pour les comptes ouverts et $50 pour m-mme tout le monde. C'est désolant d'expliquer le fait aux clients AVANT la transaction et de se faire rabrouer par la suite. Si vous chercher 3-4 ,10 petits boulons, RoNa est là pour vous. Les quincailleries industrielles ne sont pas un dépanneur... Figurez-vous le coût d'une facture à moins de 25$??? Le temps, la facture, le papier, la préparation les salaires!!! Des services professionnels, ne se vendent pas à rabais Merci

Translated by Google Left Beloeil to buy nuts, returned there there is a paper in the window that says purchase $ 50.00 minimum not mentioned on the internet. If he warned their customers instead of making them lose 1h30 to sell them 4 bolts 50.00$ that would be appreciated. Really feel like I'm being scolded for a policy mentioned nowhere other than in their ''store''. Original Parti de Beloeil pour acheter des écrous, rendu là-bas il y a un papier dans la fenêtre qui dit achat 50.00$ minimum nullement mentionné sur internet . S'il avertissait leur clientèle au lieu de leur faire perdre 1h30 pour leur vendre 4 bolts 50.00$ ça serait apprécier. Vraiment l'impression de me faire passer un savon pour une politique mentionné nul part autre que dans leur ''magasin''.

Translated by Google Excellent service from Frederic. Excellent prices. For the others who commented that they don't make an invoice below $25... It's a supplier, their sales concept isn't that. So go to Rona to sell you 10 screws for $15 and don't forget to delete your comment. Original Un excellent service de la part de Frédéric. Des excellents prix. Pour les autres qui on commenté qu'il ne font pas de facture en dessous de 25$... C'est un fournisseur, leur concept de vente ce n'est pas ça. Va donc chez Rona te faire vendre 10 vis pour 15$ et n'oublie pas de supprimer ton commentaire.

Translated by Google I showed up at their warehouses on January 20, 2020. I placed a special order that they brought in for very small screws. Their special order must be paid in advance....25$ I came back just after March during the sudden covid frenzy without my bill that I had lost. The person at the reception no longer seemed to remember me and insisting that he wanted the bill, I left empty-handed. The time has passed so quickly with the curfew and all the prohibitions, the family, 2 young girl and a boy otis. By chance in the middle of April 2021 the invoice falls from various papers. Happy I rush down there to get the box of screws that I need to complete my little project. The guy suddenly seems to remember me and our dealings between my business and his. Nevertheless, he told me he wanted to go talk to his boss after looking at the invoice. On my side I can't wait to have the screws but I know I'm a bit late but these are already paying. He comes back telling me these are too late and that he can't do anything, thanks me and wishes me a good day before leaving behind his wall. Amazed I stay there a good 20 min to wait. A lady passing by by chance asks me if I'm okay. I tell him my story, emphasizing that I really need the screws no matter what. These as well as the attendant comes back to see me to tell me the same thing. While keeping my calm I had just worked 12 hours at night for the last 3 days. I lost my money and I couldn't make them understand that this special order should be visible in the inventory. I mention him more times than I need, is it possible to buy them back? Not able to make them understand, I left with empty pockets. I strongly suggest not to go there. You will have a much better service dear rona berger de la prairie even for special orders or even on the north shore metri-viss the competitor from quebec bolt. Really they took a drop in my esteem. I don't know if I'm wrong but I told them on several occasions to be a buyer. If it would be bothered to want to work I would have bought it again. Funny way of wanting to do business or give service. A big zero their business. $50 minimum now. Original Je me suis presenter a leurs entrepots le 20 janvier 2020. J ai passer une commande special qu ils ont fait venir pour de tres petite viss. Leurs commande special doivent etre payer d avance....25$ Je suis repasser juste apres mars pendant la frenesie soudaine de la covid sans ma facture que j avait perdu. La personne a la reception ne semblait plus ce souvenir de moi et insistant sur le point qu il voulait la facture je suis repartie bredouille. Le temps a passer si vite avec le couvre feux et toute les interdictions,la famille ,2 jeune fille et un garcon otis. Par hasard au millieux du moi de avril 2021 la facture tombe des papiers divers . Heureux je me precipite la bas pour recuperer la boite de viss que j ai besoin pour completer mon petit projet. Le gars soudain semble ce rappeler de moi et de nos transaction du passer entre ma bisness et la sienne. Neanmoin il me dit vouloir alle parler a son boss apres avoir regarder la facture. De mon cote j ai hate d avoir les viss mais je sait j ai un px de retard mais ces deja payer. Il revient en me disant ces trop tard et qu il ne px rien faite me remerci et me souhaite une bonne journee avant de repartir derriere sont mur. Stupefait je reste la un bon 20 min a attendre. Une dame passant par hasard me demande si ca va. Je lui raconte mon histoire en souligant que jai vraiment besoin des viss coute que coute. Ces ainsi que le preposer revient me voir pour me raconter la meme chose. Tout en gardant mon calme je venait de travailler 12h de nuit pendant les 3 dernier jours. J ai perdu mon argents et j ai pas reussis a leurs faire comprendre que ces une commande special ,c elle ci devrait etre visible dans l inventaire. Je lui es mensionner plusieur foit que j en es besoin,ces tu possible de les racheter? Pas capable de leurs faire comprendre je suis repartie les poche vide. Je suggere fortement de ne pas aller la. Vous aurez un bien meilleur service cher rona berger de la prairie meme pour les commande special ou meme sur la rive nord metri-viss le competiteur de quebec bolt. Vraiment ils ont prit une drope dans mon estime. Je sait pas si je suis dans le tord mais je leurs es dit a plusieur reprise etre acheteur. Si il ce serai donner la peine de vouloir travailler je l aurai acheter de nouveau. Drole de facon de vouloir faire dla business ou de donner du service. Un gros zero leurs affaire. 50$ minimum maintenant.

Translated by Google I worked there so for customer service I don't know, but working there is nice Original J'y ai travailler donc pour le service client je ne sais pas, mais y travailler est agréable