Indigo

So I went to this store to get a book club book on Boxing Day. It wasn't crazy, no massive lines and plenty of staff to help with questions. A good experience. But then it got better! The gentleman who took my money explained to me what the Heather's Picks stickers meant and I was delighted. Apparently if you buy a Heather's Picks book you can return it for a refund AT ANY TIME EVEN WITHOUT A RECEIPT AND IN ANY CONDITION!!! I DID NOT KNOW THIS!!! Anyway, I was impressed and might buy more books from Indigo going forward.

Dog friendly, which is a huge plus. However, they removed access to the kiosks that allow you to look up what items are available. Now you have to look up items on your phone using a QR code or find an employee to look things up for you. So basically, if you have no phone or it's dead and you have an anxiety disorder or the store is busy. Good luck finding your item. Weird choice to make the store more accessible for dogs than people with anxiety. I'd be giving it a much better score otherwise as the employees are very lovely.

Overall, a very satisfying shopping experience! Staff are friendly and helpful, and there is a positive vibe both at this location and Chapters/Indigo near Polo Park. Huge selection, with properly spaced displays allowing easy circulation through the space. A refreshing change from a certain independent.

I don’t know what it is about this location or the staff training at this location but for some reason the service here is terrible. I go to this location because it’s the closest to our place but every time I do, I tell myself I shouldn’t go back. The staff here, barring a handful, are just so inattentive. Unlike in other locations, team members approach me when I need help before I even ask for help. Here, I’ve made eye contact or try to look for someone to help me and it’s always a struggle. Then to make matters worse, once I finally have someone’s attention, they never know the answer to any of my questions! To top off a less than ideal shopping experience, the tills are so slow. Even picking orders up is a slow process at this location. I’ve never had to wait as long at Polo Park or St. Vital. Either the scanner is not working or the staff member helping me purposefully walks extremely slow like they don’t want to be at work. Honestly, if you can, shop at the other locations.

Love this store. Tons of books, magazines, kids items! Very clean and inviting!

This store always makes me feel so cozy whenever I go to shop there. I was out to purchase a book for a friend of mine for her birthday, and I was completely clueless. I asked for some recommendations based off of what I knew about my friend’s reading taste. Melanie was extremely helpful and she knew just the book my friend would enjoy, and luckily, she was spot on.

We love Indigo! Great selection of books and other neat and unique things. Friendly and helpful staff.

One of my favourite bookstores to go to. The atmosphere here is so calm which makes book shopping all the more leisurely. The staff are super friendly and are a great help when needing to find anything within their varying selection of genres.

Great selection of books, history magazine selection less than before. Great friendly & helpful staff.

Indigo is great. The selection of books is massive. If they don't have your book you are looking for they will order it in for you.