Indigo

Made a purchase (as a gift) in-store. Due to availability, the item was not in stock. I proceeded to purchase the item in-store and paid the associated shipping to have the product delivered. I immediately received a confirmation notice (by email) which informed me the expected date of arrival. Today, the day of expected arrival, I receive the initial tracking notice form Canada Post indicating the item has been shipped from the distribution Center in Mississauga, ON. When I contacted indigo to discuss my concern, the agent confirmed the above details and that yes indeed this item was not shipped as indicated. As a result of this error, the item will be received 5 days later. The agent offered their apologizes for the error but indicated nothing could be done in this situation.
7 years ago (31-01-2018)

Probably the most helpful staff I have encountered on the island. Took the time to explain the best fiction choices for 3 ages of children.
8 years ago (29-11-2017)

The book selection is decent and you can find most if not all genre. In the specifics, I found book series that were missing many tomes, Fortunately the ones I was looking for were in stock. Of the times I went there, only once an employee came to offer help. That could be better.
8 years ago (07-09-2017)

I love this store!! Most staff are helpful, friendly and are interested in helping you find your favourite authors. Enjoy the atmosphere!!
8 years ago (01-07-2017)

Friendly staff go out of their way to show you what you might like, given what you asked about.
8 years ago (09-12-2017)