Ideal Image Mayfield Heights

Great staff and amazing experience. Starting from the front desk receptionists who were super helpful. Then the Counselor Rosann who was so sweet and understanding. She made my experience so very comfortable given that i was so scared and confused. The nurse Sherill was so nice and patient. I would definitely recommend Ideal Image.
7 years ago (03-12-2017)

HORRIBLE. TOTAL WASTE OF A WHOLE LOT OF MONEY!!! $4800 TO BE EXACT. MADE STOMACH LOOK WORSE THAN IT DID PRIOR TO WALKING THROUGH THEIR DOORS. I WISH I COULD GIVE -5 STARS. SAVE YOUR MONEY AND BUY A GYM MEMBERSHIP AND HIRE A PERSONAL TRAINER AND PRIVATE CHEF. IT WOULD'VE COST THE SAME AND RESULTS WOULD BE GUARANTEED. STAY AWAY FROM IDEAL IMAGE, PERIOD.
7 years ago (07-07-2017)

I decided to go to ideal image for laser hair removal on my upper lip, chin and underarms. It was a bit scary because the laser that they use is no joke. Only months before my mother's doctor told her that she had a bit of skin cancer on her face and they had to remove a piece of her upper lip, right under her nose. Skin cancer therefore was a pressing issue on my mind. So when they told me that I needed to stay away from sun exposure that was no big deal because I had already become that lilly white friend even in the middle of summer. I followed all Ideal Image's guidelines and didn't miss any of my treatments. I figured if I was going to spend this much money I wanted to make sure that I gave it the best chance possible at getting rid of those unwanted hairs. After all of my treatments were done they give you two free follow up or maintenance appointments. As my first follow up came due I shared with the technician/nurse that I was not happy with the results and that I felt it was impossible that I was going to see results by coming to the follow up appointments. She told me that I had to come to the follow up appointments or basically a complaint couldn't be filed. So I went. When I went to the follow up I repeated my thoughts to the nurse that my treatments with Ideal Image had not at all removed the hair that they claimed it would, so in turn she jacked that laser up to a level that left me with a burn on my upper lip that made it look like I had a mustache for the better part of a week. This was very upsetting and scary. I mean in the matter of 10 seconds she did damage to my upper lip that I would have had to sit in beating down sun while basting myself with olive oil for hours to happen. I went home and dealt with my mustache for most of the next week. I have picture of what Ideal Image did to my lip but this post won't let me add it. Months later I decided to reach out to Ideal Image to tell them again that even after burning me they did not remove the hair. Courtney informed me that I would have to have the nurse evaluate me to file a complaint. So I scheduled and went to the evaluation. After weeks went by with no response from Courtney at Ideal Image I called. Again she told me that she would have to talk to whoever is above her and she would call me back. She did call back and informed me that the only thing that she can offer is more treatments. I thought these people must be crazy. I was not about to get laser burnt by Ideal Image again so of course I told her no thanks. Seriously..... So my conclusion is this is just simply a waste of a lot of good money. Any guarantee that Ideal Image gives you is a joke. If you voice concerns about your treatments not working they will turn it around and try to blame you for getting sun exposure which in my case did not happen unless my husband was holding a tanning light over me while I slept. Save your money for tweezers or whatever you are using now because you will need them again after your treatments with Ideal Image anyway.
8 years ago (25-01-2017)

I have had 2 cycles/treatments of dysport here. The first time i went i LOVED the results love the girls that work there, i was very happy and was wrinkle free for 3 months. I went for 2nd treatment and had almost ZERO- extremely minimal results. When i called to complain and schedule a follow up appointment i told the girl on the phone that i had no results and wasn't happy thinking they would make things right. She sounded as if she thought i was lying (as if they cant tell?) Needless to say , i never went back after i was quoted more $ to cover next appointment. Not happy at all....
8 years ago (05-04-2017)

The service is okay but some women were hard to talk to. When I had my first treatment I had an area of hair done and as the appointments continued they were not consistent with where they removed my hair. I tried many times to address this fact, yet each woman had a different response. I had one very rude lady on my second or last appointment (I do not remember her name) who sent me home in tears. I am currently waiting on my follow up appointment to see what they will do about the treated area, as there is more hair than before we started. I'm very unsatisfied with the services and the fact that they have made my body look much worse than when we started.
8 years ago (01-02-2017)