ICBC Driver Licensing

For an I.C.B.C. experience being what they are this was a fabulous time. I booked my license renewal appointment the moment I received my notice which I am thankful for as it saved so much time. I was in and out in 10 minutes. That doesn't include the 10 or so minutes in line outside but the employee Bill? was polite, efficient and helpful. I got inside, received my number and was called to kiosk 10. I wish I'd thought to get the lovely tellers name as she made my morning. We had a wonderful chat while going through the process. She was just a beautiful person. I hope she sees this. My appointment was today Aug 20 at 10:30am. Just thank you to all of you.

The night before my class 5 road test, I researched reviews about this place. I was terrified I would fail as a result of the poor treatment everybody complains about. However, this is completely false. If you follow all the rules you will do fine. Moreover, the staff was very polite and service was excellent! I passed, and my examiner VB, was very friendly and polite. I would like to thank him for his excellent work and service.

I was extremely anxious because I hadn't taken my N test before, and the reviews were 2/5, which made me double think and have doubts but Initials AM helped so much that I was able to pass my class 7 today all thanks to him. AM gave me confidence in my driving and gave me his assurance that everything would be okay. He had clear instructions and was really understanding and kind. By far the best experience. Once more, many thanks!

What is the point of taking an appointment if you still have to wait an hour outside in the queue? There have been times when i have surpassed the appointment times just waiting in the lineup. This being the closest icbc to my place i have to visit occasionally and although the staff are quite welcoming but it doesn't solve the problem of the lineup, which is quite huge anytime fo the day and even though they don't take walk-ins throughout the day. Why isn't ICBC hiring more people ? Or opening up another centre in or around Newton area? Surrey being the most populated area deserves this atleast.

I went there to do the knowledge test with my wife to obtain class 5 license. I had to wait in the line from 6.30 to 8.30 AM until they open the place. The lady at the front desk from entrance sent both of us to the wrong counters and when we are back at the right counter, the people who were back in the line than us since morning had got their work done. However, this staff lady wasn't even ready to admit that she did a mistake. The lady who helped with my case waI went there to do the knowledge test with my wife to obtain class 5 license. I had to wait in the line from 6.30 to 8.30 AM until they open the place. The lady at the front desk from entrance sent both of us to the wrong counters and when we are back at the right counter, the people who were back in the line than us since morning had got their work done. However, this staff lady wasn't even ready to admit that she did a mistake. The lady who helped with my case wasn't helpful either and was lazy to provide the information we need to know. She expected everyone to know everything about ICBC before coming to office. Once I started my test, there was another very rude staff lady at my right side quarrelling with a person who came to get his work done from the office. It was very difficult for me to concentrate on the test. Both me and my wife got through the test luckily at once since we went through the book very well. There were really nice staff people here who were willing to help people too but the experience I had is not a good one

Gave Class 7 road test here twice and both the times the instructor failed me. First time he said I felt safe while you were driving but I have to fail you because you are too concerned on the road and second time I was told your driving and shoulder checks and everything else is good but you did not follow the 30 speed limit however there was no sign for speed limit. I think Surrey ICBC locations have bad reputation for a reason and I feel like they have daily targets to fail people and just keep on collecting money from them in the form of fees.

I just wanted to make a review here, like the rest I was looking at the negative reviews and I was very nervous about it. But just letting you know guys if you follow the correct rules and guidelines there is no issue at all. And I wanted to thank my examiner Mr Karan, he was super polite and very friendly. And ICBC made the entire experience seem less without any delays.

Make an appointment and still have to wait 1/2 hour outside in the rain. Once inside you get called. Then you get a number and wait some more. The staff was nice.

The service representative were very helpful and polite. The services were great. The queue was quite long to enter the office. If anyone wishes to go for a 'walk in' for BC Id' be prepared to reach ICBC by 7 am. The cost to apply for BC id including insurance is 35 cad.

The staff at this center is very rude and they don't know how to talk to a person. I was failed for being cautious while taking the left turn from a street. I can see there were many cars coming from left and when I felt safe I took the left turn. Also not sure why they took my photo even after failing the test. I would recommend not to book the test at this center.