ICBC Driver Licensing

I had my knowledge test today in the morning haven’t even waited for single minute got there 10 minute before had my ticket from kiosk and met a nice lady at counter no. 4. She is really polite and told me everything. Then after my test I meet Trevor he made my day brighter. He is nice too. Overall best experience.

Receptionist extremely rude. I came in quarter before closing and receptionist snapped saying they aren’t taking anymore customers. I had to explain my drivers expired and just came back from an unexpected 2-month long trip so I wasn’t able to renew even a month before it expired. The staff was unsympathetic and continued to be irritable that I came minutes before closing. Second time coming in, said the same thing to me mind you I can’t come in before 4pm and said no one is able to see me. I then proceeded to ask how long does the process take and she replied a few minutes. I saw numerous staff standing around without customers and not a single person in the waiting area. If someone had assisted me, I would’ve been out before they even closed. If they don’t take customers after closing hours, then I would understand but in this case, I came in before closing both times and front desk refused to be helpful. If I could leave negative stars, I would. Avoid this location, terrible customer service.

Oh well what shall I say...I gave a 3. -star rating meant to be neutral. This rating was not towards the staffs who helped us beyond what they were told to do by the office, they deserved to be 4+. But rather, we were surprised and a bit upset at how this office's work flow were organized - ineffective, unnecessary bottleneck, and appointment rules that create inefficiency and inconvenience to the users.nWe moved at the end of September. ICBC requires updating the address on the driver license within 10 days of the move, but we were not able to get an appointment in time, so we filed the change online in early October.nMore than a month passed but we didn't receive our new cards, so we decided to make an appointment to follow up. According to their website at time of our booking 8 days ago, we thought that we could get the address changed and other things except D/L tests at the appointment.nWe booked the appointment and arrived right on time but unfortunately the line was very long, the move was very slow. There was only one person at the general reception to check people in. By the time that we got to the counter, it was 10 minutes past our appointment time. When we made the appointments, the system showed exactly the same time slot, but we booked separately. The staff was not happy but she checked me in nevertheless. When I mentioned my husband also needed to check in, she insisted that he couldn't. My husband gave her his own email confirmation, then he was checked in too.nMy husband told the staff that he needed to change the address, and because it was within 180 days before the renewal, in order not to go through this time-consuming process, he wished that he could renew the passport. He was allowed to do so.nBut when I asked the staff who dealt with my case, she said that it was not allowed, because one appointment only allows one thing. If I needed to do two things changing the address, and renew the license, I will need to make another appointment. Apparently she was simply following the rules to let me know what was the rule. However, I was very lucky that she decided to help, she did the license renewal for me.nIn that, I really appreciate these two staffs.nBut, we wonder why trying to handle multiple things at one appointment would even become an issue? Changing an address, license renewal can be easily done within 5 minutes, why it has to be on two different appointments? People have busy life, asking time off from employers multiple times are not always that easy for many people. It also has financial implications to those who are paid hourly wages. If one appointment can solve multiple simple things, why it has to be made like visiting a family doctor's office - you are only allowed to address one illness at a time?nIf ICBC things that one time slot might not be enough for complicated tasks, then it is quite doable to reassign people to different windows instead of making lots of people to come back multiple times.nFinally, by reading the responses.fro ICBC in the Google review session, it seems that it was done by robot virtual assistant, because there has no real follow-up response such as: so and so action has been taken to address so and so concerns posted by the reviewer.

Specifically, zero stars to the girl at reception on Jan 24 at 9:30am. You were rudely snapping at people to go to the self check in machines when they were already in the line. If you don’t want to do your job, you really should be replaced by a machine—It has more manners and more empathy than you.nnThis situation is quite ironic considering the ICBC office had signs for people to be kind and considerate to staff. Maybe it should be reciprocated first!nnTo the management, update your signs or better yet, move the self check in screens in front of the door so it will be the first thing people see when walking in instead of being yelled at by the receptionist when they were already in line.nnOtherwise, staff were efficient and the wait time was

I just saw a family of 4. Each had appointments coming together, with a baby and the manager didn't accept their appointments that passed 11 min.nnI think your service is so bad that you absolutely have no right to decline anyone for being late.nnYou take people in and just give a number so everyone waits in for another 30 min anyway?nnWho you guys actually work for?nLike who? you are servicing over the people that getting appointments and getting on time inside.nnBecause you make them wait 15 min in line to decline their appointments!nbecause you don't have a modern, efficient system to get everyone sorted!nIt's a monopoly so why bother getting better servicing right ICBC?nIt's on you but instead local people get a comment on not being late next time -_-nnIf you don't have the capacity, work on that.nModernize and make it efficient.nPut a sign saying an appointment is necessary so people don't wait for nothing.nnPut a cheap number kiosk even. It's much better than seeing a soul with no emotion at the front desk.nnThe line inside -to get a number- takes 15 min at times I remind you. So they actually arrived on time.nAlso they're in the busiest intersection just exit the highway.nnI think some individuals working there actually wanted to help, but the manager sent them back quickly.nShe is absolutely making everyone's day harder there.nJust think who you actually work for?nWhat's your reason for being there? Bet it feels good being in control but lower your ego for damn sake. Be a good manager.