ICBC Driver Licensing

I recently visited ICBC and had a mixed experience. While one staff member was helpful and kind, another staff member, a white lady, instructed the helpful staff not to assist me further. This rude behavior was disappointing and negatively impacted my visit. I hope the organization addresses this issue to ensure better service in the future. I want to say thanks to another girl for helping me in booking appointment.

0 stars..Please avoid this location if you don't want to waste your hard earned money. I booked my test here . My examiner was AA. He was extremely rude in behaviour and will fail you without any reason. I already check my shoulders before turning right and stopped fully on 4 way stop sign. But according to him I didn't checked my shoulder. That's very strange. I think he should go and learn first how drive vehicle. Second please stay away from this location and from boardwalk location as well, if you are brown. Second time I booked test on boardwalk location, this time my examiner was Shivam. He intentionally applied brakes while turning right even after full stop on stop signs. They are racist according to me. If they will see that you are carrying driving school vehicle, and you are indian, they will automatically fail you. If you are Indian stay away guys from this location. 0 stars from my side. Never waste your money on these location.

After a flawless test , white bald ish hair. He was terrible his attitude was passive aggressive and he definitely did not want me to pass that day. He tried to have a full conversation with me about my personal life and family which i replied with short dirrct answers because i am driving and like to focus on the actual test itself but i was not rude oncd. NO demerits , not one infraction he mentioned shoulder checking when i checked more than required. I feel bad for any future test takers when you reach a certain age you should consider retirement.

Today August 21st 930 am I went to renew my drive license here, a female staff worked at counter 11, she was always with smile and kindly help me with the process, this is very good experience I never had before at all government own organization, I don't know her name, I think she is very qualified for promoted

The staff at this location is not respectful or friendly at all. I had booked an appointment here when I went, and waited more than an hour before my number was called. As I went to my assigned counter, the lady who was supposed to help me was helping another old man and started arguing with me that she was calling my name out loud for the past 10 mins and since I didn’t show up, she started helping someone else. I told her I had my headphones in, and the expectation is that the number would appear on the screen, not that my name would be called out otherwise I would be more attentive for that. She kept speaking rudely to me and told me that she could only help me once she was done with the gentleman which could take another 25 mins. I went back and waited right in front of her counter. As the gentleman left, she also left the counter and did not return for 20 mins or so. And after returning, she called someone else and not me. I went to the check-in desk to ask what was happening and found out that they had already deleted my number from the system which showed that I had already been helped. Then, the receptionist was very kind and asked another lady to help me out. The whole process took about 2 full hours despite booking an appointment. Please avoid this location at all costs!