ICBC Driver Licensing

Specifically, zero stars to the girl at reception on Jan 24 at 9:30am. You were rudely snapping at people to go to the self check in machines when they were already in the line. If you don’t want to do your job, you really should be replaced by a machine—It has more manners and more empathy than you.nnThis situation is quite ironic considering the ICBC office had signs for people to be kind and considerate to staff. Maybe it should be reciprocated first!nnTo the management, update your signs or better yet, move the self check in screens in front of the door so it will be the first thing people see when walking in instead of being yelled at by the receptionist when they were already in line.nnOtherwise, staff were efficient and the wait time was

Oh well what shall I say...I gave a 3. -star rating meant to be neutral. This rating was not towards the staffs who helped us beyond what they were told to do by the office, they deserved to be 4+. But rather, we were surprised and a bit upset at how this office's work flow were organized - ineffective, unnecessary bottleneck, and appointment rules that create inefficiency and inconvenience to the users.nWe moved at the end of September. ICBC requires updating the address on the driver license within 10 days of the move, but we were not able to get an appointment in time, so we filed the change online in early October.nMore than a month passed but we didn't receive our new cards, so we decided to make an appointment to follow up. According to their website at time of our booking 8 days ago, we thought that we could get the address changed and other things except D/L tests at the appointment.nWe booked the appointment and arrived right on time but unfortunately the line was very long, the move was very slow. There was only one person at the general reception to check people in. By the time that we got to the counter, it was 10 minutes past our appointment time. When we made the appointments, the system showed exactly the same time slot, but we booked separately. The staff was not happy but she checked me in nevertheless. When I mentioned my husband also needed to check in, she insisted that he couldn't. My husband gave her his own email confirmation, then he was checked in too.nMy husband told the staff that he needed to change the address, and because it was within 180 days before the renewal, in order not to go through this time-consuming process, he wished that he could renew the passport. He was allowed to do so.nBut when I asked the staff who dealt with my case, she said that it was not allowed, because one appointment only allows one thing. If I needed to do two things changing the address, and renew the license, I will need to make another appointment. Apparently she was simply following the rules to let me know what was the rule. However, I was very lucky that she decided to help, she did the license renewal for me.nIn that, I really appreciate these two staffs.nBut, we wonder why trying to handle multiple things at one appointment would even become an issue? Changing an address, license renewal can be easily done within 5 minutes, why it has to be on two different appointments? People have busy life, asking time off from employers multiple times are not always that easy for many people. It also has financial implications to those who are paid hourly wages. If one appointment can solve multiple simple things, why it has to be made like visiting a family doctor's office - you are only allowed to address one illness at a time?nIf ICBC things that one time slot might not be enough for complicated tasks, then it is quite doable to reassign people to different windows instead of making lots of people to come back multiple times.nFinally, by reading the responses.fro ICBC in the Google review session, it seems that it was done by robot virtual assistant, because there has no real follow-up response such as: so and so action has been taken to address so and so concerns posted by the reviewer.

Got there 10 minutes before our appointment, checked in via the kiosk and got a seat in the busy waiting area. We waited another 29 minutes till our number was called. We were only there to get my Dad his BC Services card but I enquired with the young woman about if he needed a BCID as well and she did that one for him too. The woman who looked after us was very friendly and patient with my almost 99 year old dad, never rushing him but had everything including a picture taken in under 10 minutes and we were out the door. I did read the reviews about the place so I was almost ready to cancel but we were met with respect and respect was returned. I'll go back there when it's my turn to renew.

What a terrible place to move to, absolutely zero parking and you’re expected to pay the meter while you wait forever to renew your drivers license. I don’t know why they split off from their original place, tons of parking there. Definitely never coming back here to renew my drivers again.

I would give ICBC in Surrey a -1 star if I could. I waited 4-5 hours from opening time just to be served, even though most of the counters were empty. Only 1-2 attendants appeared to be working, which made the experience even more frustrating. This has to be one of the worst ICBC locations I’ve ever been to. If anyone is considering going here for any kind of service, I strongly recommend looking for other options. This place is not worth your time—I’m never coming back