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Home2 Suites by Hilton Thunder Bay

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  2. Thunder Bay Hotel

Reviews, get directions and information for Home2 Suites by Hilton Thunder Bay

Home2 Suites by Hilton Thunder Bay
Address: 740 Arthur St W, Thunder Bay, ON P7E 5R9, Canada
Phone: (807) 285-9699
State: Ontario
County: Thunder Bay District
City: Thunder Bay
Zip Code: P7E 5R9


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Reviews
Convenient, next to airport. Not too noisy in spite of, and by main road. Limited check in parking. Adequate guest parking. Check in quick and courteous. Hotel lobby, common areas, and rooms very clean. Room cleaning only every 2nd day. Too many LED lights in hotel hallways and rooms. Though rooms do provide softer lamp lighting options, other than bathroom that only offers one option, being surface of the sun brightness. Hvac room units are a bit loud, privacy curtain dance when on, and fan stays on after heat turns off, blowing cool air - not nice in winter. Great modular desk/tv/table cupboard setup in suites, where hidden table under wall unit desk can be used while sitting at couch as a coffee table when eating. Biggest dislike is non cotton bed sheets, not soft, and static electrically spark in dark. Included breakfast was clean and well staffed, in modern accommodating space. Food, not a wide variety and a bit bland. Adequate.nnOverall, good location, very clean hotel, courteous staff, well maintained, newer construction, that is a bit pricier than rooms suggest, where the cleaning only every 2nd day, loud HVAC, brittle sparking sheets, and harsh bright lighting, and bland breakfast miss the mark. Going to try the newer Delta Hotel by the marina next time.
What? This is supposed to be a hotel? It feels just like an apartment without having to sign a hefty contract. Oh yeah and the fancy Japanese sliding doors for the washrooms is a plus. Never got to try the complimentary breakfast, but the vibes seem good. 5 stars, just don’t let the air traffic bother you at night, though the traffic is very mild. Is it worth the $200-$300/night price tag? I’ll leave that up to you to decide.
EV OWNERS BEWARE - ONE OF THE MOST EXPENSIVE CHARGERS IN CANADAnnOn a cross Canada road trip, we chose this hotel, as directed by Expedia, because it had an EV charger. It was one of the more expensive options but we justified the added cost because of the charger. Many hotels offer complimentary charging. We were sorely disappointed. Not only was it painfully slow, it cost us $1.75 per kilowatt and a $15 connection fee. By contrast, we pay $0.15-0.30 per kilowatt at most other chargers. The hotel will not take responsibility as it is a third party charger but should not lur costumers in with the promise of an on-site charger. I feel mislead by both Expedia and the hotel. The staff were lovely, the rooms were great, and the hotel was clean. This is our only complaint. We advise all other EV owners to call ahead and inquire about the charging fees before booking here.
I recently stayed at the Homes2 this past weekend for a hockey tournament. I stay here all the time and spend probably about $3500 a year or more between this hotel and the Hampton Inn next door. I have never had a problem and have always had a great experience at both hotels. This past stay I was with my elderly parents and my teenage daughter. When we arrived at the hotel the bath door which are sliding doors was stiff and did not slide properly or close all the way which wasn’t a big deal until my mother got stuck in the washroom on our last night there. She was stuck for an about 15-20 mins, she is claustrophobic and has high blood pressure and was panicking. I tried to open the door from the outside but it would not open, at which point I went down to receptionist and told them she was stuck. They informed me that there was no housekeeping staff or maintenance at this time of night. At this point she had to call another receptionist over from the hotel next door and they both came up to the room at which we were finally able to open the sliding door and get her out. The door was no longer operational at this time and had to be left open for the remainder of our stay which is inconvenient for privacy. Had my mother of been alone in the room not sure how it would have went as she would have had no help, and would have probably caused her to panic more than she was already panicking. I asked to be compensated for that nights stay and was informed that the manager would call me back the next day. Their idea of compensation is to be reimbursed $50 which by the way barely covers the taxes of one night stay, and that they would upgrade me to a larger suite at my next stay. When the manager called me to inform me that they would not reimburse me for that one night, I did not appreciate the way that he made it sound like we broke the door. I was told the only way the door would be like that is if it was shut aggressively which it was not. Keep in mind that my mother is 73 years old, and my father is 90 there was no aggressively shutting the door. This is the only reason I am writing this review is because I did not appreciate the way that my elderly parents were accused of breaking the door and hoping that management will do better at addressing their customers in the future. I will continue to stay at this hotel as I have never once had a bad experience before but just wanted to bring awareness as it’s more about how they place blame and didn’t even give a chance to explain what had happened in the room as I never had a chance to talk to the manager about what had happened and he didn’t seem to care to listen when he called me about the $50 credit and was rushing me off the phone all I’m saying is do better for your customers.
I booked a week long stay at this hotel almost a month in advance. During the approved cancellation window a minimum of 24 hours before check in I requested to check in a day later. The unkind, unhelpful and disrespectful front desk agent told me that I would be charged an additional $20 per night for the rest of my stay. I asked the agent to explain the reasoning for this and they told me it was due to lack of availability. I cancelled my whole stay and rebooked it for the necessary dates less one from my original booking at my original rate. I am not sure why the agent was trying to up-charge me over the phone, as availability seems to be a non issue.nnAdditionally, the cancellation policy is annoying for people who are in town for work in the case where a job may finish early, you need to give 24 hours notice of departure, or you get charged. This is atypical of my previous experiences with other major hotel chains, though I might have just gotten lucky.nnAll in all, customer service is absolutely not a priority for the front desk staff at this location, and the manager is “never available”.nnEDIT based on company reply: I am shocked to hear your policies include raising your voice and being disrespectful to clients. She was unprofessional and unhelpful. As for “rates change based on availability”: how does that explain changing rates on the remainder of the stay when one night is removed from the reservation? The rest of the stay wasn’t in question, just the first night. I am also curious how was able to rebook for my actual dates less the first night from the original booking at the original rate? It is confusing. I respect that there are company policies to adhere to, but something isn’t adding up…
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Home2 Suites by Hilton Thunder Bay map

Directions to Home2 Suites by Hilton Thunder Bay with public transportation

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