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Home2 Suites by Hilton Thunder Bay

  1. Thunder Bay
  2. Thunder Bay Hotel

Reviews, get directions and information for Home2 Suites by Hilton Thunder Bay

Home2 Suites by Hilton Thunder Bay
Address: 740 Arthur St W, Thunder Bay, ON P7E 5R9, Canada
Phone: (807) 285-9699
State: Ontario
County: Thunder Bay District
City: Thunder Bay
Zip Code: P7E 5R9


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Reviews
I am truly disgusted with my experience at this hotel. First, I’ve been here for a week and a half so far and my room hasn’t been cleaned once despite having a kitchen… yuck. Second, I’m here for work. I booked my room for three weeks, as that was the expected length of the work trip. When it became clear the trip would be shorter, I asked to change my checkout date. I gave them a full week’s notice. I was told that because I booked through a third party website, that was not allowed and I’d have to call them. So I did, and was told that was untrue and it was up to the hotel - the exact opposite of what hotel staff told me. The third party website spent three days trying to reach someone at the hotel, and when they finally did, my request was refused. So let me get this straight - a refund is no problem with 24 hours notice, but impossible with a full week’s notice? Absolutely absurd and nothing but a scam.nnI’d stay the extra week out of spite since I have no choice but to pay for it anyway, but can’t stomach the thought of three weeks in a hotel room without it being cleaned once.nnI travel to Thunder Bay regularly for work and will never, ever stay here again. Ever.
Beautiful hotel. Very clean, nice outdoor sitting area. The rooms are big and very nice. Great gym and a small pool . Highly recommend. The only regret is that we missed breakfast due to any early flight .
Very nice, clean rooms and friendly staff. One of my priorities when booking a hotel room is a shuttle to and from the airport because of the absolute mess taxis are at Thunder Bay Airport. The hotel has made the decision to cancel the shuttle during the week so if that is a concern for you perhaps another place to stay should be considered.
I sincerely regret my decision to stay in Homes2 suites Hilton Thunderbay. This was my worst experience of many decades. I stayed with my family and the receptionist was very rude and unprofessional. While checking at the hotel, she was busy on her mobile phone and without any greetings she just checked in. Later on at night 11:15pm I called the reception to tell that the AC in the room was not auto starting after cut off and we had to wait for 40 minutes to manually switch on and this we did for 2 times due to which we were not able to sleep because there was no fresh air nor AC air recirculation happening and we were getting suffocated. The receptionist came to our room at 11:15pm and started misbehaving with me and my family and told us that she can not do anything about this and can only inform her Manager in the morning. I politely asked her, there is no air in the room and we will die due to suffocation and very rudely she told that we are free to leave the hotel at night 11:15pm and go wherever we want to go. I told her that this is very rude and I have paid money for my stay, where will I go in the night alongwith my family and she went to another level by telling that if I ask her any more questions then she is going to call the police. Myself and my family were quite devastated with her behaviour and we had no other option, other than keeping ourselves awake for full night and living with mental trauma. As soon the sun rise, we packed our baggage and left the hotel. I WILL NEVER EVER STAY NOR WILL RECOMMEND ANYONE TO STAY IN HILTON now. This was an experience very near to our death. We paid money for such a horrible experience.
Spent 3 nights at the hotel recently and was having issues with room temperature all 3 nights. I had asked the front desk to look into it several times and all the basically said was keep pressing the temperature setting higher on the thermostat. The heating/ air conditioning was constantly changing from hot to cold air. When left all the did was apologize and would have someone look into it. As a loyal Hilton Honors Member I will never stay there again. Simple solution is the could have move me to a different room.
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Home2 Suites by Hilton Thunder Bay map

Directions to Home2 Suites by Hilton Thunder Bay with public transportation

Arthur & Valhalla Inn 110 meters
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4
Arthur & Neebing 190 meters
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Arthur & Willard 300 meters
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Arthur & Hwy 61 390 meters
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Arthur & Riverview 390 meters
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