Home & Garden RONA

Buy anywhere else! I went to buy a new stove, paid over $2500.00 and was told it would be to my house in 21 days at most. It not only took over 2 months to arrive, we got told on multiple occasions it would land and then people forgot who called and it was delayed again. Upon arrival the delivery guys didn’t set up as agreed and tried to avoid taking away the old appliance as agreed. I contacted head office and got run around answers the entire time and to finish off the worst buying experience ever, they offered 24 months no payments no interest, only to find out they selected 2 months no payments no interest and 24 months equal payments. Upon calling I was told too bad for me, not their problem. Buy anywhere else!
7 years ago (08-02-2018)

Ryan Stephanie Jennifer Michael Thomas Nate Kenzie This location is fantastic and the above employees are exceptional, always so helpful and friendly.
7 years ago (19-02-2018)

Placed an order but due to an IT issue the store could not fulfill my order, they could not give me a refund either so i was left spending money and not being able to get product. I have to wait 5 to 10 business days for a refund, this was after i had to call there customer service line after waiting 20 min in the store, and no one could do anything to help me, Talk about poor customer service. I can honestly say i will tell everyone i know about how i was treated and will never shop for this retailer and lowe's again since they own rona.
7 years ago (10-02-2018)

I called this store and the service rep advised that all the kichen cabinets were in stock! We went to the store to see the selection and again, the rep advised that the kitchen cabinets were in stock. The next day, we went to this Rona to order the cabinets and guess what? Yep! A 24" cabinet was not stocked and the rep advised it would need to be ordered.😡😡😡 A big waste of time! I had to call a friend with a truck and yep...wasted his time/gas as well!😡Get it straight! Customer service reps need retraining! Terrible!
7 years ago (14-01-2018)

Normally this store has great service but not today. I presented the 20% friends and family coupon that came on my phone. This nice girl at the cash had not heard of the sale for 20% off today so she called a manager to approve the sale. A manager came and told me it was not valid, "Go home and print the coupon." I said it was a half hour drive each way. No difference. It did not matter that I had it. Too bad! Normally great service at this site.
7 years ago (27-07-2017)