Home & Garden RONA

Was just recently into Rona on Sunday. Looks like they have a lot more staff on. The pro desk assisted me with a garden patio set and they were awesome, thank you ladies. Really nice to see an upgrade in Rona these days. I would much rather buy Canadian, avoiding home Depot if necessary. Keep up the good work. Rona, I changed my review from a one-star to a five star.

The two ladies at customer care were awesome but the one at self checkout was nasty. Please put her somewhere else where she dont talk to the public. She clearly hates it...I will never approach her again. Just nasty

I want to share my experience with replacing my air conditioner because it might save someone else from going through the same frustration I did.nA few years ago, I bought an Arctic Air unit from Rona. Before purchasing, I specifically asked the salesperson whether it could be installed in a condo wall sleeve, and I was told “yes.” That advice turned out to be completely wrong. The unit was designed for a house style window, not a condo wall opening. Because of that, it never fit properly, it couldn’t drain the way it was supposed to, and it ended up dripping water onto the neighbour’s AC below. I could barely use it, and it caused stress for years.nToday I finally had professionals come in and install the correct type of AC — the kind actually meant for condo walls. The difference is huge. No leaking, no awkward fit, no worrying about damaging someone else’s unit. Just a proper installation done by people who know what they’re doing.nThis whole experience made one thing very clear: Rona and other big box stores need employees who actually understand what they’re selling. Not all AC units are interchangeable, and the difference between a window unit and a condo wall sleeve unit is significant. When staff give the wrong information, it isn’t a small mistake — it costs people money, time, and years of frustration. A simple, accurate explanation at the time of purchase would have prevented all of this.nIf you live in a condo, make sure you’re getting the right type of AC and have it installed by professionals. It makes all the difference.

I went to look at sheds tonight and was helped by a gentleman named Fez and he was fantastic not only did he answer all my questions I had about it he was fielding questions and directing other customer all while helping me with everything I needed. He was fantastic and very knowledgeable and helpful. I ended up purchasing the shed. Thank you so much for the excellent service.

Website said they had what i needed. No one knew where. Found something that might work. 2 sizes 3/4 in plastic bag or 1/2 in box of 60. Took the box over to see if they would hold 1/2 irrigation pipe. Employee stops to ask if i need help. Explain what i need, sorry i opened thus but it wont fit 1/2 pipe. He snorts, its not what thats for i know that. Walks off and snarles,' you shouldnt be opening boxes'. I said, 'sorry but i had to check before i get all the way home. Open it and find it doesnt work, and come back'.nThere were no demos for size on shelf and no small clear bags of that size. Shockingly RUDE treatment besides totally unhelpful! I went back for the 3/4.nGo to checkout. Girl at desk tells me shes busy- use self check. Other guy at desk just stands there. I said, aww forget it. Its not even what i came for. Keep them. Guy says,' enjoy your day', in such a rude way. Unnecessary rudeness.nI will not be shopping at Rona in Kelowna. This is not the first time with no help But- it was the last!