Holiday Inn Waterloo (Seneca Falls)

I'll start with some positive. The staff is very friendly. And the rooms are clean. The beds are comfortable and clean. But this hotel needs a face lift TERRIBLY. The carpet is worn and smells. The walls are peeling and the ceiling tiles are lose or falling. Judging by the decor style I'd say late 90s is the last time updates were made to this hotel. I went to the gym and the equipment is straight up dangerous. The pins don't go into the weights and someone is going to get hurt. And everything needs to be cleaned in the gym. There are sweat drips on all of the equipment. And there aren't any santi wipes to clean the equipment down once you're done. I travel throughout the US and Canada at least once per month for work and this experience was pretty poor. Again, staff is great but corporate or the franchisee needs to invest some time and money here.
7 years ago (14-10-2017)

It was everything I expected from a Holiday Inn and a bit more. The rooms and breakfast were both lovely and the inn even had a restaurant.
7 years ago (26-10-2017)

The rooms were fine. The beds were comfortable. The restaurant was awful. It wasn't open, or staffed at 7:30 pm. The bartender did his best to serve both bar patrons and diners, when he really needed two more staff. The food was mediocre at best, through no fault of the bartender.
7 years ago (15-07-2017)

I havent stayed here yet but I do have a reservation coming up. Im already not happy with this place due to whoever I talked to on the phone. I was promised that my email will not be shared with anyone and that it will only be used to send me a confirmation number. A week after making reservation i have received multiple spam emails from IHG Rewards Club. It seems to me that my info was sold and apparently I have an account with IHG that I never signed up for.
7 years ago (28-10-2017)

Very clean place. Staff was very polite. Bed was very comfy. Restaurant was terrible. Basically glorified pit stop food.
7 years ago (13-11-2017)