Hilton Garden Inn Worcester

The rooms were clean and comfortable. It sucks that you have to park in a parking garage across the street but it's not that inconvenient. The hotel is very close to the outdoor palladium so it's a great spot to book when going to an event like the Breakaway music festival.

Full disclosure, I’m a Marriott gal but our baseball tournament required us to book here. What a complete pleasure it’s been. We arrived early and they saw how weary we were and they no problem gave us access to our room . Everyone has been helpful, kind and in general delightful. My room is clean, pets are allowed but it’s not stinky and it’s nice to see all the pups. thanks Hilton for a fabulous stay!

Centrally located. Had a smokers section outside. Didn't swim at pool. Rooms were fine but I like to soak in tub and it didn't have stopper. Negative: parking across a busy road.

Beautiful hotel, convenient parking.nSo many restaurants within walking distance.nThe only slight gripe is with the Uno's which is part of the hotel. The food is quite poor. The servers are polite and respectful, however no amount of tasteful servers can make up for distasteful food.

Stayed at Hilton Garden Inn’s for years and certainly my worst experiencennI will first like to give thanks to the General managers as they did do their best to remedy things but the desk attendants especially the one who works night - younger and light skinned- she’s extremely rude and abrasive and has no business in the hospitality businessnnOverall hotel seems older and a bit outdated compared to other Hilton Garden Inn’s I’ve been to and honestly can’t say I will ever return.nnPersonally don’t recommend.