Hilton Garden Inn Worcester

I recently stayed at the Hilton Inn in Worcester, Massachusetts, and found it to be a less than acceptable experience. I arrived to find the bed in the room that I had paid for to be unmade.nnWhen I called the front desk to ask if someone would change the linens and make the bed, I was told linens would be provided to me and that I would need to make the bed myself. No, you read correctly. I was told to make the bed myself.nnSo consider yourself warned that the Hilton chain is now Paying customers make their own beds.nnI stayed in Worcester Massachusetts the following weekend but at the AC Marriott on Front Street. When I arrived, beds were made and front desk personnel were professional and friendly. If you need to stay in Worcester Massachusetts, I would recommend the AC Marriott at 125 Front St.

Rooms were clean enough but certainly showing that hotel ware. Service was great with a super friendly staff even into the restaurant attached named Uno. Parking is detached and across the street as many others mention, feels like a nice enough place to leave a car. Hotel would be very convenient I’m sure if doing anything at the DCU center, or visiting friends or family in Worcester and the surrounding areas as its proximity to the highway system is great and the other frequented areas.

I recently had a delightful stay at the Hilton Garden Inn in Worcester, and I want to highlight some exceptional team members who made my experience truly memorable.nnJanith, the housekeeper, stood out for her warmth and approachability. Despite her quiet demeanor, she was always ready to assist. When I spoke to her in Spanish, she was welcoming and encouraging, which made me feel comfortable practicing my language skills. Janith quickly provided extra towels when I needed them and reassured me that she was available for any further assistance. I also appreciated the efforts of her colleagues, including a gentleman who kindly found a cart for my luggage when he noticed I was struggling.nnLaura, the waitress during breakfast, exemplified professionalism and dedication. Her commitment to excellent customer service made me feel like royalty. She was graceful in her movements and made me feel at ease, creating a welcoming atmosphere.nnAnother morning, I had a pleasant chat with a waiter from Montenegro who was gentlemanly and attentive, though I regret not catching his name.nnThe breakfast itself was outstanding, thanks to Franklin and Jeffrey, who were behind the counter. Their pride in their work was evident, and their cheerful demeanor brightened my mornings. The selection of food was plentiful, freshly cooked, and truly delicious—unlike typical hotel breakfasts, it felt made with care and love. I made sure to ask for their names to highlight their genuine kindness and good character.nnThe hotel facilities also exceeded my expectations. The laundry machines were efficient, with washing taking just 30 minutes and drying 40 minutes—truly effective for busy travelers. The pool and jacuzzi provided a relaxing retreat, and I found the jacuzzi to be wonderfully soothing during my stay.nnThe room was luxurious, featuring a fluffy bed that felt like sleeping on clouds, complemented by lovely and abundant pillows. The decor was elegant and soothing, with light color combinations that created a refreshing atmosphere.nnThe front desk staff were friendly and helpful, both in person and over the phone. The pantry next to the front desk offered a wide variety of snacks and essentials, functioning like a mini convenience store.nnThe hotel's location in the heart of downtown Worcester was convenient, making it easy to explore the area. When I encountered an issue with my shower, the staff responded promptly, and a gentleman arrived on time to fix it quickly, restoring my comfort with ease. The complimentary beauty products were a lovely touch, adding a relaxing element to my stay.nnLastly, the reception area was stunning, featuring an elegant staircase that set the tone for a luxurious experience. Overall, my stay at the Hilton Garden Inn was fantastic, and I look forward to returning for another romantic getaway.

The rooms were clean and comfortable. It sucks that you have to park in a parking garage across the street but it's not that inconvenient. The hotel is very close to the outdoor palladium so it's a great spot to book when going to an event like the Breakaway music festival.

Kind of a rough area. If I were going to the dcu center for a show it would be ideal. All in all it wasn't a bad place. Very clean and the rooms were fairly large.