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Hermitage Veterinary Hospital

  1. Edmonton
  2. Daysland Veterinary Care

Reviews, get directions and information for Hermitage Veterinary Hospital

Hermitage Veterinary Hospital

About

Dr. Ted Purcell is a licensed veterinarian, treating all types of pets and animals.

Story

Hermitage Veterinary Hospital is a full service animal hospital and will take both emergency cases as well as less urgent medical, surgical, and dental issues.

Address: 5050 130 Ave NW, Edmonton, AB T5A 5A9, Canada
Phone: (780) 476-7558
State: Alberta
County: Division No. 11
City: Edmonton
Zip Code: T5A 5A9


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
Lovely open space, cat-only and dog-only spaces in the waiting room. Was looking at some cat toys while waiting, they were inexpensive and good quality. The employees were all friendly and funny, and the vet was incredible. Walked in at appointment time, got our kitten vaccines + dewormer, and got out in about 20 minutes. Very impressive. Edit: We took an older cat in for another appointment. They were absolutely fantastic with her despite her being a cranky old bat, and diagnosed her. They made us feel good about our options and seemed to genuinely care about the well-being of our animals.
7 years ago (21-03-2018)
The staff was very friendly and caring. I unfortunately had to put my beloved kitty down recently and the doctor and staff were very kind and accommodating. They let me and my family take all the time we needed to say goodbye to our dear furbaby. My only issue was how much it all cost. The bill was huge and there was no offer to make payments so that added to the obvious stress of losing our loved one. Besides the obvious stressful situation we were in that day, I have always been impressed with the treatment my pets and my family have been offered.
7 years ago (14-03-2018)
Was once very happy with this vet centre. My cat had a surgery here that saved her life, Dr.Lam who used to work here was amazing. I have had very positive experiences with the vets over all as one of my French bulldogs has bad allergies and he has gone there MANY times for treatments and has seen almost all of them. I will be switching services because of the two most recent phone calls I have had with this place, or until I hear back with an apology and explanation. I called to try to book a same day appointment as cat was not breathing properly, and if not able to get in I planned to take her to emergency I just figured her home vet was closer and knew her better. Without asking any questions I was told to take her to emergency and was hung up on. I booked her in at another vet that was able to see her faster than she would have been at emerg due to travel time. Because she has a severe upper respiratory infection she will not eat, and I am concerned about her fluid intake, when I called today to inquire about “Nutri-cal” to see if it was in stock so I could purchase it to help her get calories, and to update her actual vet on her condition so she could be seen for an appointment, the receptionist responded by saying “Okay.” In a very rude tone when I tried to explain my situation and did not say another thing such as “Is your cat (our patient) okay?” When I tried to update them on her health as I planned to take her here for follow up. I felt cut off and didn’t quite know what to say. It’s difficult to explain but was very rude. Then I was told the product I was inquiring about (first she didn’t know what it was) and then “That product has been discontinued for years it does not exist anymore!” and was told goodbye and click. I called the vet located near Hermitage vet and a friendly individual told me that not only does it exist, but she offered to put it aside for me as it was the last one, and took the time to recommend another product if this one doesn’t work. I have purchased my pet food from Hermitage, paid for operations for my animals, paid for ongoing medication, and taken my animals here for years and recommended this place to many people. I will never hesitate to spend money on my animal’s best care and luckily have insurance. Because of the rude and false information given to me over the phone when dealing with the difficult situation of a sick animal, I will be taking my two cats and two French bulldogs (vet gold) elsewhere. In the past when my other animals have required emergency care the vet or their staff will call to see if they are okay this time I couldn’t even give them the information without being cut off.
7 years ago (05-03-2018)
Always friendly, prompt, compassionate and send you home feeling good about your pets health. Great facility, great staff! Thanks
7 years ago (14-04-2018)
They provided us amazing emergency care for our new puppy who would have easily died, thank you.
7 years ago (25-04-2018)
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