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Reviews, get directions and information for Henry's

Henry's
"Henry's is your local and online source to find the best gear & brands for your digital, video or audio creations. Henry's has the expertise to provide what you need to move your skills forward."
Address: 922 Queen Street W , Toronto M6J 1G6, ON, CA
State: ON
City: Toronto
Zip Code: M6J 1G6


Opening Hours

Tuesday: 17:00-00:00
Wednesday: 17:00-00:00
Thursday: 17:00-00:00
Friday: 17:00-00:00
Saturday: 17:00-00:00


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Reviews
Impressive customer service. We've assisted with a guy named Sammy I really like him I'm definitely coming back to this place. I recommend to anyone who wants a photography equipment.
Wonderful people. Knowledgeable, helpful and real. Took in some old Nikon equipment for trade-in/credit and the professionalism, attention and care provided by the staff Alex and Ray, in particular was appreciated as the equipment belonged to my late father.
The iconic Henry's camera store new location at Church and Shuter, Very bright clean atmosphere, products are displayed neatly.
I’ve visited this store three times in the last two weeks. I love the instant photo printing booths. The lab prints are very high quality as well. All competitive pricing, especially considering the location and hours. Friendly staff. Zero complaints, I will be back.
James Patterson, Sales Associate at this store is Very Helpful. He understands the customer pulse. He patiently listened to my issue with a payment processing while buying Lowpro 450 AW bag and resolved it like a charm. He is Great Asset to your Company. Kudos..!
The new location looks gorgeous. Can't wait to shop here again. So many options. Shout out to Vincent who talked shop with me and let me demo some of the high end mirrorless options. Very friendly customer service
Great store with excellent staff. Vincent in particular was extremely helpful. He has deep knowledge across a variety of brands, and really helped me narrow down my choices based on my budget. He was also extremely patient in answering my billions of questions. Definitely ask for Vincent, you won't regret it.
First time at the new location since the move and man lemme tell you, I will be returning for sure. The customer service displayed by the staff, specifically RAY was unmatched. I'm an information seeker and Ray was very patient, professional & more importantly, informative. This location is little bit further for me but I will without a doubt make the commute just for that unparalleled shopping experience. Loving my 50mm 1.2 GM. 5 stars gentlemen.
I was trying to find a place to get my passport renewal photos done, the ones I had taken from elsewhere got sent back for some reason. The staff here were super patient and nice when I was double checking stuff, and delivered as required. There was no wait when I walked in either. I didn't buy photography equipment there but it looked like they were very well stocked.
It is sad to see Henry's customer service took a huge dive. Here is my recent experience with them: I ordered a poster print on Nov 8th. It was ready for pick up on Nov 17th. The order option was a vertical print and I uploaded a vertical image. The print shop for some reason printed landscape ruining the print. I came to their store and the employee was very helpful. He quickly acknowledged the mistake and told me this is the second time this is happening. He sent an email to the print shop for reprint. I left the store with a positive experience. However, two weeks passed and I still have not received a resolution from the print shop. I emailed the employee from the store who sent an update request to the print shop, and still nothing. I hope this reaches out to the Henry's HQ. Your employees are good but your overall customer service experience sucks. Clearly, your print shop is not dependable. I am not a professional and I can wait a little to get things fixed. But several emails and no resolution after a month shows clearly a lack of care on your end.
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