Greyhound Courier Express

I am a regular customer at ColdShot. Excellent company. Great travel. Comfortable bus. Comfortable and safe ride. Their customer service was very helpful, especially Chander. He is a problem solver. He patiently listened to our concerns and helped us appropriately.

Avoid at all costs. They either completely lose your shipment, or don't bother to drop it off. Could at least let you know its ready for pickup. Would give 0 stars if possible.

My wife ordered nutrimeals and they were delivered by this service Cold Shot Courier. The delivery guy just dropped the package. I have video footage and I sent it into management. After multiple emails, there was no follow up. They just ignored me. I understand if his back hurt and couldn’t bend down to place the box but management didn’t even try to make things right. That’s why I am giving a one star review.

I think you can do better by checking weather updates before dropping your clients in the middle of nowhere at 2:am in a -45°. Atleast change drop off locations and inform your clients, costumer Safety .

took forever for parcels to be delivered when they tell you itll be 24-48 hours and its closer to 5 days before it shows up, their tracking is terrible and the lady that answers the phone is rude.

Avoid this place completely if you are looking for uhaul. I got overcharged on fuel charges even after refuelling the vehicle. I just drove it for 5 kms. The lady who deals with uhaul there added safe protection insurance to my invoice which i never took as i booked it myself online. But all theese extra charges were forced on my final invoice. The lady is rude and then says if you have a problem just call here and dispute.

Set up pick ups and it took them 4 days to pick up the orders! I called to confirm that they where coming to pick up and they told me yes but still never came to pick up the packages!!! Not impressed and will no longer be using this service

A huge Thank you going out to Richard for finding my daughter's bag that had been missing,Richard went out of his way to find my daughter's bag and make sure it gets to her! Safely!! It's nice to know there's great ppl out there like him that care!! Great job!!!!

Horrible customer service. The only thing good about them is semi-decent price. Called the help line during business hours multiple times and no one answered. Left a voicemail and no one called back. Then the next day when we got ahold of someone they finally answered and were no help and then hung up on us!

I left a Nintendo Switch on my bus back home to Edmonton. The 3 Greyhound employees I talked with went above and beyond to hunt it down for me. Each showed genuine concern on locating the Switch. Going through buses, checking with other staff, and calling other bus Depos. They were prompt with calling me back and keeping me updated. I was very impressed and did get my Switch back also a thank you to the kind person who turned it in I've always had a good experience at this depo so it's a 5 star from me.