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UPS Customer Centre

  1. Edmonton
  2. Edmonton Couriers & Delivery Services
  3. Edmonton Shipping Centres

Reviews, get directions and information for UPS Customer Centre

UPS Customer Centre
"Visit UPS Customer Centre in EDMONTON, a self-service location to drop off pre-packaged pre-labeled shipments, create a new shipment using a self-service kiosk, print mobile shipping labels, and utilize Hold for Pick Up services. Usually located on-site at UPS distribution or operation facilities."
Address: 11204 151 Street NW , Edmonton T5M 4A9, AB, CA
Phone: (800) 742-5877
State: AB
City: Edmonton
Zip Code: T5M 4A9


Opening Hours

Monday: 07:00-11:00
Monday: 15:00-19:00
Tuesday: 07:00-11:00
Tuesday: 15:00-19:00
Wednesday: 07:00-11:00
Wednesday: 15:00-19:00
Thursday: 07:00-11:00

Update Info

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Reviews
Nothing to say about the service I received here but exceptional. This is not to say UPS is, but the lady here went above and beyond expectations of finding and then messaging the driver with my package that was going to be delayed for some unknown reason, but she also was able to message the driver with my package and asked them to go back to my place and deliver. after what was said to be an attempt by the driver earlier that day. I left there and went home and 5 mins later it was on my step. Fantastic help here. I won't even get into what I think of the service of the company as a whole, because that would be not very positive, and my experienxe with this particular location/hub was nothing but great, a sweet end to a very bitter and frustrating experience with this shipment up until the final days. Tldr : 2 thumbs up for this particular center and the awesome lady behind the counter whose name i regretfully didn't get, multiple thumbs down for UPS and their service otherwise.
what a joke for a shipping company, they try and deliver my package while i was at work so they leave me a notice on my door, i go to collect my package at the address listed and its not even there till monday, if you fail to deliver a package and leave a pickup notice, go and drop the package there at end of day so someone is able to pick it up as soon as possible, not back to the head office where you are closed on weekends and no one can collect from you. what a joke
I am not sure who they are hiring at this company but they are not very smart. Driver shows up to employee locked door does not even try office door which has address above door not once but twice. Very poor service definitely an F grade from this customer.
Apparently they permanently closed this location for their "Valued Customers". Because that makes perfect sense. The doors are locked with a sign stating the closure. I felt sorry for the "Valued Customer" that was there to pick up a package.
It’s so frustrating dealing with this business. As a small business owner, my main supplier recently switched to UPS and it’s been an absolute nightmare. So tired of getting redirected to just someone else that isn’t accountable. I contacted my shipper to see if Canpar can be used instead. Never had an issue with Canpar and they were able to deliver same product in 3 days, UPS is 4 plus. Never had so many damaged boxes either. There’s zero accountability so this too will fall on deaf ears! I also recently had a personal delivery and the box was so badly damaged, parts were actually missing ….damage department??…….still waiting.and waiting and waiting. Very very sad company.
The worst postal services ever experienced. The driver never ring the bell and told several lies without showing up forgetting there is motion monitoring camera. I missed my flight because of ups poor services.
I was hoping to be the guy that gives 5 star but sadly i can't. Sad part is i jumped right in, got the app on my phone, spent forever trying to get it to work. Got it to work and it let me down. I change my delivey to somwhere close to home to have a safe place to pick up,and not left on door step its been 2 days now and i don't know where it is??? App say its deliered or on the way to pick up spot now for the last 2 days! I ask for updates and don't get any but, today... end of day pkge will arrive b.s. it cost me alot of money to get that pkge here. So yes I'm alittle p.o..... i know somone from ups is gonna read this and say sorry blah blah blah but sorry to you guys! for probably losing another customer. And sorry is not gonna get me my pkge or the money i spent if it ends up in some white van being sold for 1/4 of what i paid. I hope i get it but its not looking good. Next time don't change pick up locations or start looking for white vans maybe our pkges are there........ sincerely another disappointment customer...
I am not surprised this business has such a low rating. This is by the far the worse return experience I ever had. The owner recruited 4 men in line to kick me out of the store after I asked him to help me to fill out an international return form. Bullying, harassing business. Avoid.
I will never use them again. Got a delivery notice and the next day I kept my eye on the arrival. When I saw the driver down the street, I went to the entrance of my apartment to get my package no buzzer access to the building. The driver parked in front of my building, waited a few minutes without stepping out of the vehicle, and then drove away. Apparently that is considered an attempt. Calling customer service was not any better. Garbage service that doesn’t seem to want to fulfill its purpose ie deliver packages! Edit: the just called me and said that if I didn’t collect it, it would be considered abandoned. Abandoned because no one at the company seems to want to do their job and actually deliver packages. Hopefully these bad reviews cause them to lose business and clients!
worst service ever. Super unfriendly staff, wrong information, lost package. UPS tracking showed the package had been sitting in warehouse for days and not being delivered. But I could pick it up by myself. So I went there, the staff onsite didn’t even want to know what happened. She just gave me wrong information and sent me home. My package turned out to be lost. 700 CAD motherday’s gift. THANKYOU!
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