Greenboro Family Medicine Centre

I feel very blessed to not only have an amazing doctor for me and my family, but access to other doctors on call when needed. Our family has been well cared for since 2010. Yes, the phone lines can be a pain to get through, but it's because the demand is there! I can appreciate how hard they are all working especially since the pandemic and am grateful for their expertise and value the commitment they have to our community. Thank you Dr. Nassim and thank you to the entire staff at Greenboro!

Unbelievably unimpressed with this clinic. Scheduled a vaccination appointment for our 2 month old for 10:30am. They finally took us into a room at 11:15am. Around 11:30am, the doctor finally comes in and begins to ask a round of absolutely useless questions for 20 minutes. Questions included: Do you have a car seat for your two month old? Do you have a Hot Water Tank at home? Have you capped electrical sockets in your home? Does your baby cry often? You know you can’t leave your baby in the sun right? I can understand why they would ask some questions, but you’re a doctor and not Children’s Aid Society. Also, if you are 45 minutes late, have an ounce of self awareness that a 2 month old baby may be getting fussy because of your lack of keep appointment times. Horrendous service from reception and this ‘doctor.’ If it was easier to find family doctors right now, I would switch immediately.

My complaint is with the system, not with the people, who are great if only you get a chance to talk to them. I cannot get in touch with the office, the phone lines are never answered and there is no way that I know of to reach the office by email. I had an appointment, I was never given information PIN on how to log in to the system. I got an email saying my appointment was cancelled. Then on the day of, I got an email saying they couldn’t get a hold of me. All these messages were automated from a “no reply” address and I had no opportunity to respond, ask questions, rebook, at all. Is there anyone there? I’m not technically incompetent, I can’t imagine how someone of an older generation would figure out this system.

I appreciate my doctor who I've been a client of for many years and she gets 5 stars. However, the GFMC office administration could use some improvement. When I call during their opening hours which is misleading because they turn the phones on at 9am, not at 8am, I get a "this person is not taking calls at this moment." Sometimes, I get to the answering machine and the 4 options, then I'm usually put in a queue. It's hit or miss and that is frustrating as a patient as it makes me wonder if the centre is permanently closed when I get the former.

Reception is terrible. Not only do you wait on the phone at times for 45 mins to book an appointment, but when you are there in person the people at the desk appear very rude and unhelpful. Irritated when asked simple questions regarding prescriptions or referrals. Doctors and nurses are great but Office needs to switch to online booking system.

Great care. Terrible admin and office staff. Our Dr. Is great, however we can hardly ever get ahold of the drs office for help. As a new mom this has been unsettling when you can't get ahold of your dr for your child. My son likely has an ear infection and I have called 100 times with our even getting on their line since 9:01 am it's 9:15 am and I have not even gotten to a robot voice. Absolutely not okay

they are inconsistent with there hours Closed at 2pm on a day they are supposed to be open till 5pm they also dont return your calls even if your a patient. not to mention M. Yachnin is not really a great doctor and will give you the runaround & refuse to sign forms hes legally required to. IF YOU CAN GET ANOTHER DOCTORS OFFICE!

The doctors are fine in my experience but getting ahold of anyone in the office is near impossible for both patients AND OTHER MEDICAL PROFESSIONALS!! Their phones are open for a couple hours in the morning and a couple in the afternoon and that roughly 4 hours is about all you'll get. Called before noon about 11:40 and they're closed. Called 20 after 1 and they're still closed. That's QUITE the lunch break. UPDATE: I have been able to get through during hours not listed on Google and that was more then convenient. I have moved it from 1 star to 2. Once the Google/website hours are updated I'll happily make it 3+

Not a great practice if you need to see a medical professional in a timely matter. First it took 30 minute to get into the phone queue, over 6 attempts to call where I was told the office wasn't available, then 20 minutes on hold to finally be told I could see someone in 2 weeks.

We have been patients of Dr. Fellegi at the Greenboro Family Medicine Centre for approximately eight years now, and we could not be happier with the clinic’s services. The ability to get same day or weekend appointments, and to see a doctor so promptly has been incredible. All of the staff are kind, thoughtful, and compassionate, from the reception area to all of the doctors on staff. While we have seen many criticisms of the wait times, it is important to remember that the current COVID-19 context has placed additional strain on all health care providers. Thank you for all that you do for your patients, Greenboro Family Medicine Centre. You are amazing, and we feel so lucky to be your patients!