Greater Niagara General Hospital

I witnessed last night someone crying for help in the emergency room at Niagara General for over 2 hours. Despite pleas to the triage nurse for someone to help, no one provided any accommodation. This person suffers from mild to severe chronic pain and fibromyalgia, and could not stay seated in the chair without feeling electricity shoot through her body. I initially brought her in to see a doctor after experiencing a loss of feeling in her left arm, chest pains, head pains, and back pains. Let me be clear in stating that I had never seen her in so much pain before. Despite the seriousness of the condition, no medical treatment ever came and we were refused medical service. After two hours of waiting, I was bullied into signing a sheet in order to get her home somewhere where she was comfortable. She could barely stand and collapsed at the admin desk in the emergency room. I witnessed nurses step over her to make chit-chat and do admin. I witnessed at least a half dozen nurses standing around and assisting no one while this person lay crying in front of the desk in so much pain that she could not stand – and still a doctor would not see her. I am ashamed by the treatment we received at this hospital which was not “high quality, safe, and evidenced-based”. I don’t know how many different ways a person can ask and beg for help. Instead of providing medical advice or treatment, they let her walk out into the cold, without transportation, and with thoughts of dying and suicide. I am immensely disgusted by the staff, enraged by the lack of empathy for someone who required medical assistance, and let down by the lack of professionalism of the employees.
7 years ago (11-02-2018)

I had an MRI done there as well, over 2 weeks ago. My family doctor has yet to receive the results. Office has tried several times calling but to no avail, simply told they haven't been read yet. Pretty poor when a patient is waiting for course of treatment.
7 years ago (09-03-2018)

I took a patient into the emergency room at Niagara General a few weeks ago. The doctor conducted an initial assessment and then, refused to return to the room. Then, this person I took into emergency was sent home with nothing. The next day, she had an ovarian cyst burst. The doctors here knowingly and unknowingly put my family in danger by refusing to conduct further assessment. This could have been so much worse. As someone who has traveled and lived in multiple cities across eastern Canada, this is the worst hospital I have ever been to. I am shocked that their license to practice medicine has not been revoked.
7 years ago (22-02-2018)

My cousin got admitted for abdominal pain and nausea. She went drinking the night before and the care team assumed it was an alcohol / drug related issue. They tried to wheel her off to the main waiting area but she fainted and almost fell off the wheelchair so they brought her back. They would not administer any pain relief as they waited for blood results to get back. She waited for 6 hours in excruciating pain, crying, screaming, being nauseous. The E.R. Doctor finally ordered an ultrasound to find internal bleeding because of an ovarian cyst that has burst.
7 years ago (09-03-2018)

A barn is cleaner than here. A vet is more gentle and way more knowledgeable than this dr. Let’s not mention the name. We just say “DOCTOR”!!! Well done !!!😡
7 years ago (07-02-2018)