Niagara County Mental Health Services

I have a psychiatrist from Dent, so meds aren't my problem. Most of the experience I have had has been good. The secretarial end is very poor. I also had a horrific counselor, Matt D. Not sure of he is still there, but he was bad. Other therapists are ok.
7 years ago (24-02-2018)

This place needs some SERIOUS work. First of all they don't seem to care about the best psychiatric needs of the patient. When you go into your required consuling visit. They are in a rush to type of your "treatment plan" which I'm not even sure what's on mine. This is a county run program. Its the consulars "job" to have on file a set of skills or goals for each patient .They spend time typing that up each visit we do not work on any breathing techniques etc. for my severe anxiety. Then we do the SAME quiz every time and I give him a number on how bad the struggle has been that week. Quizes they print offline that I could do and get the results myself. The Dr. Is a nice older man who admitted to me he pretty much has to do things their way as he no longer has a private practice. Which is the way to go leave the Falls and don't go to a clinic like this for your psychiatric needs. Next the consular has been trying to get me to attend a women's group in attention to seeing him 2 times a month which was only once a month I requested more hoping I would get more out of the sessions but I'm not.And the Dr. Once a month if that. I'm not against the group however I have a 3 and 4 year old who are now off for summer and have not been making it. I did go to one it was okay but honestly it's not an "anxiety group" again no SKILLS were taught. Women went around the room talking about their abusive bfs and previous suicide attempts and the teacher didn't get more than 5 words in. I get a crazy call from the consular after missing the last group saying "he's going to talk to the doc about discontinuing some of my meds" How disgusting last time I checked I wasn't in drug court or required to do any more then attend my sessions w this consular and Drs appointments. I signed the argument at the beginning. So sad how the mentally ill are treated in this city. This program has its pluses but it needs a lot of tweaking and brining the good client i am I'm disgusted by that phone call and will be writing to the director. To many times in there I see people being mistreated . They LOVE to threaten to take your meds bc these one year degree consulars who are helping u by guidelines think they can fix u . Like a Horizons or something. I'll be sticking it out till I can get back in to suburban phys . where I previously had the most success and my sister is currently treated and cared for properly along with a good psychotherapist. Not some 28 year old newbie with as much knowledge on the subject as me. Further more I think it's so interesting my discussion with the Dr. Who showed me his stack of patients on OVER LOAD and admitted to having to follow their rules etc. But if my consular goes to him he will just listen to him how disturbing . Definitly leave NF for quality care I've been through this for years and am very discouraged by the care of lack there of not only at Trott but NFMMC phys.
7 years ago (29-06-2017)

They're horrible. They'll close your case just because. Make you go to groups that you don't need. Don't care if you work and can't make it to groups that they have specific times and days you have to go and bam case closed. They have no regards if you run out of meds and go through withdrawal because they can't figure out how to schedule your appointments. It's a mess and joke
7 years ago (29-06-2017)

I wish I could give this place less than one star. I called several times and never got an option to speak with a human or leave a message. I'm unable to comment on the clinic itself because I was never able to get an appointment!
8 years ago (07-12-2016)

They never pick up the phone and don't have any empathy towards the patients
9 years ago (29-02-2016)