Gervais Salon & Day Spa - 5th Street Market

I have been getting my hair colored and cut here for over a year, and up till today just loved it. Today, however, my stylist was a little late getting started on my hair because she was talking to someone else's customer- who already was getting her hair done. There was only one person at the reception desk, and I was brushed aside so she could wait on someone else. I was not offered tea or water. When I finally got my hair worked on other employees kept interrupting my stylist, and another customer came in and started talking to the stylist about getting her hair cut then, right when I was in the chair! I told that customer to wait her turn. This is very poor customer service, all the way around. This is an expensive place and even though I am an old lady I should be treated as a valued customer. To top it off, it was my birthday treat to myself. I get better service at the car dealership when I get my oil changed! I hope they improve and train their staff in courteousness. Update : A stylist named Kelsie fixed my bad hair cut a couple of days later. I booked my April appointment with her, but they called today and told me that Kelsie was not going to be able to keep that appointment! Tried to get me to go back to Kelly who had given me the bad haircut, but I told them I wanted a month off from Kelly. I was able to get an appointment for April with someone else. I am an 'older' woman and think that this place does not like having older gals as customers, just cool young chicks and dudes. I will see what happens next!
8 years ago (28-10-2017)

Horrible, these people feel like since they work at a trendy salon they can cut hair how they feel instead of how the customer wants it. Only reason why this place is getting 2 stars is they gave me a 25% discount for being 40 minutes late. I don't recommend this whatsoever.
8 years ago (02-10-2017)

Kelsey was amazing. I love her haircut - she kept the length, but gave my straight, flat hair tons of volume. I definitely recommend!
8 years ago (17-05-2017)

Jen is an angel that does an amazing job with my long, wavy hair, and I always have such fun chatting with her. ❤️❤️❤️❤️
8 years ago (26-06-2017)

Great location in the 5th Street Market, but parking can be difficult sometimes. They have a nice little waiting area and always offer hot tea or water while you wait. The staff here are professional and courteous and I highly recommend Skylar for waxing!
9 years ago (05-01-2017)