Fit4Less

Poor customer service and rude manager. I enrolled for the membership for my daughter and she went to Gym on the same day. She couldn’t enter the gym. We tried one more time on another day and she couldn't get in. So, it supposed some staff be available at the gym the second time and we waited 30 min and nobody showed up. After a few months I found out our membership is active and they were deducting money from my account bi-weekly. I reached out to the manager and explained the situation and she said because my daughter is under 19 she can not use the gym unsupervised. That’s why she couldn’t enter when there is no staff. I asked for a refund and she didn’t accept. Then I asked for freezing my membership officially by email. Again after two weeks, they were deducting the membership fee from my account. So, I reached out again and she said there is no more freezing option! which was on their website!!. I went to the gym and personally talked to her and asked for a refund. She denied. In the end, I asked to cancel my membership as the only option they left for me! However, they deducted another two payments again for the termination!! Long story short, I paid around $125 for nothing.

Easy to sign up, difficult to cancel. Can’t cancel over the phone and then there’s a 30 day notice even if you’ve gone past the initial contract. All gyms rely on memberships from people that don’t go, but this one kicks it up a notch with contracts and making canceling inconvenient

I would give this gym 5 stars, only if they were have a security night shift . Because the gym should be available 24 hours as they said. I had a very bad experience when I decided to enter the gym late . Firstly I found the mall entrance door is closed and there was a scanner outside designed for gym card , I tried to use it many times to open the door it was giving me green light and door still locked after trying many times . I looked for another way to get in and I found a way through the park area , and unfortunately there is no guild way for that . Secondly and the most worst situation when I arrived into the gym entrance my card stop working because I used it many times on the mall door . The question here is why they put gym scanner at the mall entrance for no reason????! And why there is no security or any staff if they are opening 24 hours ?! Why I have to figure out the way to entrance and the entrance door is closed?!

I love working out here. Was here back in 2018 and it’s still a very open and available gym. You have access to all machines and everyone that goes here is respectful and reserved.

I workout every day, it has a lot of Sports Equipment, very Celine, it is not crowded but the thing is there are no personal trainers. So if you have a question about workouts nobody can answer and help you.

The most terrible gym I have ever experienced. Rude management and fraudulent policy. awful equipment. NOT RECOMMENDED AT ALL

Great value and clean facility. Gym has lots of space, maintain equipment and is appropriately social distance.

Very disappointing. As a teen my membership is limited to staff hours. I see no problem with this, that said what I DO have a PROBLEM with is the fact that not once, but TWICE I have arrived at 9:40pm, and 9:25pm today and yesterday to try and workout only to be locked out because there were no staff to let me in. Genuinely disappointed by the lack of care of the staff. Leaving 30+ min early? TWO DAYS IN A ROW?? Very frustrating. Please do better.

Like the equipment and location, however might as well never be staffed. The person that seems to be the manager is rude, bathrooms are always not stocked or dirty, seems like they are constantly looking for staffmight have to do with management or pay ‍ and when equipment is broken it is falls on deaf ears

Please be advised that this review is strictly for the rude behaviour of staff and not the gym itself. The gym is facilitated with great equipment and machines. However, yesterday my sister, my buddy, and I were training and in the middle of our workouts we were interrupted by a staff member her name was JOSIE. She asked my sister to leave the facility because we were "Training her" where as we were all just working out together. I told her "there are a lot of spouses, and friends who work out together how is this any different?" she mentioned "its different because I say it is, RULES ARE RULES" she threatened to cancel all of our memberships if my sister did not leave the gym. My sister eventually left and so did we after such horrendous behaviour by JOSIE. As we were leaving we saw about 5 members were at the front desk waiting for staff to help them and a few guest at the doors waiting to be let into the facility, but there was no staff member as they were. I waited in line as I wanted to cancel my membership after what had occurred to my sister, my buddy, and myself. we waited about 35 mins for JOSIE to show up and her first words were "I am doing something around the gym and I don't have time to stand at the front all day for questions. please visit our website in the help section to get your questions answered". This behaviour is absolutely appalling I am very upset with how we were treated, interrupted, threatened to have our memberships taken away, and basically thrown out. I ask whoever is in charge of this location and/or fit4less Vancouver please spend a bit more time on training staff on customer service because NOBODY wants to work out in a gym with staff who behave like this.