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Fastenal Canada

  1. Welland
  2. Welland Hardware Store

Reviews, get directions and information for Fastenal Canada

Fastenal Canada
"Fastenal is a business-to-business supply chain solutions company and a wholesale distributor of industrial and construction supplies. Backed by global sourcing, quality, and logistics resources, each location is a local source for a spectrum of supplies and solutions. Please visit our website for more information on our products, services and solutions."
Address: 36 Darte Dr #2, Welland, ON L3B 5Y7, Canada
Phone: (905) 714-7148
State: Ontario
County: Niagara Regional Municipality
City: Welland
Zip Code: L3B 5Y7


Opening Hours

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
We have been dealing with Fastenal in Welland since they opened and have always received the highest customer service. Whether I know the product SKU or not, their team always takes the time to assist and help find the exact item for the job. Thank you, Fastenal, for your great customer driven service. I highly recommend your product and service. We have never had any issues with your staff, your company policies and products.
I'm sorry to say that Fastenal hasn't failed to disappoint me from a business perspective and I have given up hoping for a positive change. I've deal with a couple of different locations over the years and have dealt with a few great sales people along the way who either resigned or moved out of their position. After that it was very hard to get quality service. Just recently I tried to invite them to do business with my employer and was basically told we are not worth their time or the drive. First order wasn't huge, second, third, etc could have been given there are 3 locations to service. Didn't even give us a chance. I will never do business with Fastenal again if I can help it. Sorry for the negative review, but I've been let down once too many times.
First no public Access to their business. Did not affect me as I'm a business. Now after covid their stores are still closed for walking business months after other hardware stores were allowed to open. One more nail in the coffin from what I've been told most of their locations will stay closed to walk in business even if you have an account. Basically they just need to put up a big sign that says, " we don't want anybody's business".
Went into their store this morning, As I walked in there was a great big blue sign that said, OPEN TO THE PUBLIC. As I looked for some pocket screws,The lad behind the counter asked me for my Account number, I advised I did not have one, WE ONLY SELL TO BUSINESS...was his reply, when asked then why the blue sign, his response was... ITS AN OLD SIGN. So I inquired on a business account which was free to sign up and asked about the cost per for my screws, His response was IT DEPENDS ON THE TYPE OF ACCOUNT YOU OPEN UP. Now I have to return with my Wife who has a business to see if we can open an account. Am I hyper sensitive or would this be frustrating for some else, not sure.
Always a great experience with the Welland location. We have had an account for 10+ years and they are always willing to help find what we are looking for with a good turn around time.
Very rude people. Their motto is "Growth through Customer Service". Ha! Fat chance. Companies like this don't usually last long.
Not open to the public! What a joke this place is
Can confirm, is a joke
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